loyal customer getting bad service
Leggs
Newbie

I bought the blackberry storm back in August i have had nothing, but trouble with the phone. It's been one thing after another.  I went to the verizon store and just had it wipes out cause i guess you can get a trojan on your blackberry.  I asked if they could do anything about maybe replacing with a new phone they said no.  I was told you can buy a different phone at full price.  I called customer service and I was told the same thing, with an exception that maybe they could help in July or August.  I have been a loyal customer for 15 years and have 5 phones with them.  I guess that counts for nothing, they just want my money.  I am going to talk to all my friends and family about leaving verizon cause they don't seem to care.

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jnj
Enthusiast - Level 1

I am also a loyal customer getting horrifyingly bad service.  After 15 years with Verizon, I entered into a new 2-year contract, gave my upgrade to my daughter and took her non-working phone (worked for 8 months).  The non-working phone was replaced with a certified pre-owned phone.  The certified pre-owned phone lasted 6 months.   I now have 1 1/2 years left on my contract and NOOOOOOO PHONE.  Verizon refuses to replace of fix the broken phone they provided to me to replace a phone that was under warranty.  The service rep actually told me that the certified pre-owned phone was free.  NOPE.  I paid for the original phone that didn't work past 8 months and they replaced it with a phone that only worked 6 months.  That's not free!

How about I force Verizon to sign a two year lease agreement for anything, say for instance a car, and provide them with a car that does not run.  Where I come from, that is ILLEGAL!!!!!!!

Nice job Verizon!  Must feel good to run a company that cheats and steals from people!!!!

keitoflan
Enthusiast - Level 3

Did you have insurance? If not, it's unfortunate, but there's nothing the store can do. Verizon can't be randomly giving out new phones to customers just because. They actually lose out money most times on phones anyway since they subsidize them a few hundred dollars for the 2 year pricing. The full retail price is what they pay for the phones.

I would recommend looking for a used phone.

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foremaw
Enthusiast - Level 2

I have been trying to buy two Verizon 4GLTE Samsung Galaxy Tablets plus service plans from the Verizon store in Charles City, Va.  I’ve already bought two Droids plus plans from there.  The manager can get these tablets overnight.  For a week he’s been telling me they’ll be in the next day.  Every day I call I hear he’s been too busy to order them, he forgot to order them, he ordered them but didn’t push the “order” button, etc.  When I threatened to go a different Verizon store he said he’ll give me $30 off (it’s a $1,300 order not including the plans!).  I told him it sounded like he really wasn’t interested in my business and he said the tablet sales aren’t really that profitable for him.  The customer service sucks and if he doesn’t want my business he should just say that up front!

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Ann154
Community Leader
Community Leader

What is preventing you from ordering them yourself online through the Verizon Wireless website?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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foremaw
Enthusiast - Level 2

Well, nothing.  However, when you order them on the web site you also purchase new plans.  Since I already have Verizon accounts I wanted to ensure that the tablet accounts were including on my existing accounts rather than adding additional accounts.  By setting them up through the store order the new plans will come incorporated into the monthly bills I already receive.  But the issue is not whether I can get them through some other means but rather the quality of service I have received from the Verizon store.

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Ann154
Community Leader
Community Leader

You should be able to add new line of service to your account by signing into your MyVerizon account on the website.

You can also call customer service at *611 and order the devices over the phone.

The other thing that I was wondering was what is the exact address for this store that you prefer? When I looked up the city, I couldn't find a corporate store nearby. Is it possible that you have been working with a third party retailer? They might have different policies in regards to setting up new lines of service.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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foremaw
Enthusiast - Level 2

I should not have said Charles City, the store is:

Verizon Wireless  

2501 New Kent Hwy # Ahttp://maps.google.com/maps?jsid=1&hl=en&um=1&ie=UTF-8&q=New+Kent+Wireless&fb=1&cid=0,0,677861672780...

Quinton, VA 23141

Is is not 3rd party it is Verizon Wireless.  At any rate, I have cancelled everything having to do with that store and placed the order at another Verizon Wirelss store.  I will see how this one goes.

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Ann154
Community Leader
Community Leader

I have to disagree with you. According to the store locator on the Verizon Wireless website it is a Premium Retailer (third party).

VZW Quinton store.PNG

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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foremaw
Enthusiast - Level 2

I am assuming from your answers and your attempt to defend and somehow shield Verizon Wireless from any responsibility in this that you work for them in some way  Is that true?

I also assume that when I go into a Verizon Wireless store it is sanctioned and supported by Verizon Wireless.  "Premium Retailer" is a nice term but if you are referring to a franchisee of Verizon Wireless, that still does not hold them any less accountable.  That's like saying GM has no responsibility for what its Chevrolet dealerships do (they are also "Premium Retailers").

I have yet to hear you address the real issue here which was the unacceptable service I received trying to obtain these tablets.  Do you agree or disagree that this was poor service?

Ann154
Community Leader
Community Leader

A premium Retailer can often have different policies. If you had gone to a corporate store, they might have had the devices you wanted in stock. If they didn't, they would have ordered the devices to be shipped to your address. You would have paid for it there and you would have walked out with a receipt in hand of the items you purchased.

I am not a Verizon Wireless employee nor have I ever been one.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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lingo
Contributor - Level 1

Ann154 does not need to support Verizon to see if someone won't sell you something...go to someone else.

Example:

So the subway on the corner won't sell to you...but you love subway.....go to another subway.

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Jeffl69274
Newbie

I just received a recertified phone that was never checked, totally defective and they said " we will send out another one"

Forget the fact that I took a day off from work to wait for this piece of junk. I paid 150.00+ for a piece of garbage that they assured me was like new.

Verizons service and ethics have gone down the drain. Maybe it's time to start looking for a new wireless phone provider.

Truly disgusted with this type of service since I currently have 5 accounts with them.

Tomorrow I begin to find a new provider!!!!!!!

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vzw_customer_support
Customer Service Rep

Jeffl69274,
We would hate to lose you as our customer. I'm so sorry that you had a problem with your replacement device. Have you gotten the replacement phone?
Keep in mind that you can have the phone shipped wherever you'd like so you don't have to sit & wait for it to be delivered. We can send it to work, school or a friends house. Please let us know what we can do to help.

Tamara H.
Follow us on Twitter @VZWSupport

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lingo
Contributor - Level 1

To the original poster Leggs

Was this device new or used when you purchased it? If it was new you might be out of warranty.

If you have the extended warranty ($1.99 a month) or the TEC $6.99 a month.

You'll still be covered to call customer service and get a replacement.

If it's not under warranty. Look into other options 3rd party options, buy a used phone off the internet (Clean esn).

If you really wanna try...try calling RIM (Blackberry) to see what they'll do.

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Ann154
Community Leader
Community Leader

I doubt that the OP will answer. The post was started TWO years ago.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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lingo
Contributor - Level 1

Apologies.

That one went right past my head.

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