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new Blackberry Tour questions

urs_cs
Newbie
‎07-21-2009 03:43 PM
Couple things...I upgraded to the Blackberry Tour a couple of days ago and tried to open a word doc this morning but couldn't. When I try to open Word 2 Go I get an error message. Also, I had a Blackberry Messenger conversation last night and wanted to review it this morning but it had completely disappeared. Hope someone can help.
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LOWFLYER
Contributor - Level 2
‎07-21-2009 04:25 PM

Can you please be a little more specific about the error you are receiving??  What exactly does the phone tell you when you try to open the word doc?  Be as specific as possible please.

 

-Justin

A "Quickpull" a day keeps the lag away.
Get it here---> {no third party software/apps links please}

Serving proudly, USAF, Land of the free because of the brave.

Message Edited by WendyM on 07-21-2009 01:43 PM
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urs_cs
Newbie
In response to LOWFLYER
‎07-21-2009 05:15 PM
It says Error starting WordToGO: Class 'com.dataviz.dxtg.common.DocstogoApprefs$Prefsv1'multiply defined.
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XtremeBerry
Contributor - Level 3
In response to urs_cs
‎07-21-2009 09:28 PM
That is odd like something is not installed right with your OS. I would suggest either take it back and show them whats up or if you know how do a wipe and a reinstall of the software.
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LOWFLYER
Contributor - Level 2
In response to urs_cs
‎07-22-2009 12:13 AM

Ok, you need to reinstall word to go or take your phone back to VZW and have them do it.  You can pm me for a link on the how to as VZW doesn't allow us to post em here.  Let us know what you decide.  Cheers.

 

-Justin

A "Quickpull" a day keeps the lag away.  PM me for a link.

Serving proudly, USAF, Land of the free because of the brave.

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urs_cs
Newbie
In response to LOWFLYER
‎07-22-2009 01:17 AM

I have tried reinstalling the software...doesn:t help.

 

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LOWFLYER
Contributor - Level 2
In response to urs_cs
‎07-22-2009 01:26 AM
Have you tried a "Wipe handheld?
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XtremeBerry
Contributor - Level 3
In response to LOWFLYER
‎07-22-2009 02:58 AM
Def wipe it first. That way you are really fixing the prob.:smileywink:
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urs_cs
Newbie
In response to XtremeBerry
‎07-22-2009 12:12 PM
I guess if that is my only option, that is what I will have to do. I had to do that on the first one I had before they exchanged it for this one but I don't remember...does it automatically reinstall everything or do I have to do something after I select wipe handheld?
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urs_cs
Newbie
In response to urs_cs
‎07-22-2009 12:51 PM
I was just told that doing a wipe handheld does not clear the operating system or the applications, just customer data. If that is the case, it would not solve the problem, right?
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LOWFLYER
Contributor - Level 2
In response to urs_cs
‎07-22-2009 02:35 PM
My apologies if I gave you the wrong info, I was under the impression that a "Wipe Handheld" wiped the phone and reinstalled everything.  After some research "wipe handheld" deletes all user data but leaves the OS and other apps alone. It removes the data from 3rd party apps but leaves the apps there.  It's worth a shot as doing so may clear out the issue causing the problem.  Be sure to back up your device with BB DM before doing so so you don't loose all your contacts.

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XtremeBerry
Contributor - Level 3
In response to LOWFLYER
‎07-23-2009 04:49 PM
No "wipe handheld" is only customer data. I meant to wipe your BB's OS with JL Cmdr and reinstall the whole OS. On second thought if you have never did this kind of stuff just take it back to the store and have them give you a new one.
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urs_cs
Newbie
In response to XtremeBerry
‎07-23-2009 05:10 PM
This really seems excessive for an application that isn't working. Seems like you should just be able to uninstall the program and then reinstall it.
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XtremeBerry
Contributor - Level 3
In response to urs_cs
‎07-23-2009 06:31 PM

Plug your phone into the Desktop Manager and go to Apploader and uncheck Docs to go, then open it back up and recheck it. You can try it, but I think you have something else corrupted.

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