30 Hours of no service

[ashofmind]

Does 30 hours of no service allow me to get out of the contract break fee?

[SuzyQ]

What are the circumstances surrounding the "30 hours of no service"? Is this a new account? If so you have 30 days to return the equipment and cancel the contract, no penalties.

If you are already in a contract, what caused the service outage? We'll need more information to answer this properly...

[ashofmind]

The service went out in the area over 30 hours ago.  They said they would have it up 12 hours into the service interuption but it never went up.

[SuzyQ]

"In the area" - so you are not the only one affected by the outage - and outages happen from time to time. So everyone affected should be let out of their contract because of this outage? I don't think so.

Service will be restored, and life will go on. It's not a valid reason to terminate your contract and not pay an ETF.

[budone]

Many times after an outage you need to shut down and power up your phone, to reconnect.

[Ambreezy · Accepted solution]

Currently there is an outage in your area and an Alert/Ticket has been set. Technicians are aware of the issue and working to resolve the issue so the service in your area will be restored.