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30 Hours of no service
ashofmind
Member

Does 30 hours of no service allow me to get out of the contract break fee?

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Re: 30 Hours of no service
Ambreezy
Novice

Currently there is an outage in your area and an Alert/Ticket has been set. Technicians are aware of the issue and working to resolve the issue so the service in your area will be restored.

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Re: 30 Hours of no service
SuzyQ
Sr. Leader
Sr. Leader
What are the circumstances surrounding the "30 hours of no service"? Is this a new account? If so you have 30 days to return the equipment and cancel the contract, no penalties.

If you are already in a contract, what caused the service outage? We'll need more information to answer this properly...
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Re: 30 Hours of no service
ashofmind
Member

The service went out in the area over 30 hours ago.  They said they would have it up 12 hours into the service interuption but it never went up.

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Re: 30 Hours of no service
SuzyQ
Sr. Leader
Sr. Leader
"In the area" - so you are not the only one affected by the outage - and outages happen from time to time. So everyone affected should be let out of their contract because of this outage? I don't think so.

Service will be restored, and life will go on. It's not a valid reason to terminate your contract and not pay an ETF.
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Re: 30 Hours of no service
budone
Sr. Leader
Sr. Leader

Many times after an outage you need to shut down and power up your phone, to reconnect.

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Re: 30 Hours of no service
Ambreezy
Novice

Currently there is an outage in your area and an Alert/Ticket has been set. Technicians are aware of the issue and working to resolve the issue so the service in your area will be restored.

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