Randomly I was unable to scroll up out of my tray. I could scroll left and right and when entered into a menu even up and down, but as soon as I was back to the tray I couldnt scroll out of it. I did a battery pull and it worked for about a day. The problem started again today but a bit more extremely. More places the trackball is unresponsive in (but the direction works on certain menus still) and my end call key will turn off the phone, but not back on. They keyboard itself seems to work. I read the troubleshooting for an unresponsive ball and tried to clear it of debris with movement to no prevail. I tried to see if maybe an app had caused the problem and plugged the phone into my pc to access the apps via blackberry desktop manager and it prompted me to do an upgrade on my phone. So I did the upgrade. Now I am stuck on the accept user agreement screen unable to scroll down to accept or deny. I have purchased the limited warranty, but would like to not have to wait for repairs to have my phone back. Any advice will be greatly appreciated before I break down and take the phone in.
Sorry for the troubles you're having with the trackball of this BlackBerry. It appears you've done a great job of troubleshooting on your own, and helped determine the cause to be an equipment issue, as opposed to debris affecting the trackball performance. I have good news in that you need not worry about being without a phone and sending it in for repair. If still within the one-year warranty, we can ship a replacement phone directly to you, and upon receipt of that handset, you would simply ship the defective device back to us. Assuming there is no physical or water damage, this would in fact be covered under the 12-month warranty. To discuss a replacement, please PM me with your wireless number, a contact number and a good time to contact you and we will be happy to reach out and get the information necessary to ship your replacement.