Did you or your wife install any new apps or games from BB World? It's odd that her voicemail password changed... how did you determine that and find out the new one? I have the 9650 also, and haven't seen any changes recently. What OS and version are you running? Just for reference, I have v. 6.0 bundle 3084 (v. 126.96.36.1999 platform 188.8.131.520).