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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
9930 won't answer correctly

When phone rings, push the receive button, and the screen prompts you that you are connected, but your not - dead silence! Push the receive button again quicly, you hear a short busy signal, then your connected. Doesn't happen all the time, you receive only 1 out of four calls normaly. The caller on the other end hears the phone ring, then dead silence; untill I push the receive button again, and finaly you're connected. I heard it's a software issue. Phone is brand new, verizon sent out a second unit and it's doing the same.!

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Re: 9930 won't answer correctly
Customer Support


I can see becoming frustrating very quickly! I researched and didn't find any related concerns reported to us or RIM. Have you completed any resets on the device? Also, is this happening in a particular area, like home or the office? Keep me posted!

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Re: 9930 won't answer correctly

What is the OS version you have currently?  Have you updated your phone to  That's the latest official from VZW.