Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
9930 wont start

My bold 9930 blanked out in front my eyes today after it was being charged and now it would not start.

A red light blinks on and off every 15 seconds.

I have been reading forums all night but no one seems to have a fix, my phone is from verizon. Is there a fix?

Labels (1)
Re: 9930 wont start
Specialist - Level 1

Have you tried taking the battery out for about 15 seconds and then putting it back in?

Re: 9930 wont start
Customer Service Rep


A dysfunctional phone is no fun but I am sure we can get this fixed! Just like SoccerRef12 suggested the first thing you want to try is a battery pull. Also do you have and/or are you familiar with the Blackberry Desktop Manager software? If you are unfamiliar with this software provided below is a link that will allow you to download it After a battery pull I would recommend utilizing this software to possible restore your device.

Thank you,


Follow us on Twitter @VZWSupport

Re: 9930 wont start

i also experiencing the same problem. more worse though. i bought a verizon BB 9930 almost 2 months back and i put it on a car charger just last week and when i checked it out after an hour, it was off. i tried charging again but there was NO red light, nothing on the screen..........................................i am really sad cuz i am so much in love with it and before i could enjoy it it just died.

Please anyone with a solution can help me out. I bought it through the internet and it took 3 days to reach me in Botswana (Africa)