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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
All my contacts and email erased after 5.0 upgrade!!!!!!!!!!!!!!!!!!
unhappycamper13

 I followed the instructions on the Verizon Wireless website for downloading the  5.0 upgrade to my BB Storm and no where did I see anything about the possibility of this happening. Any suggestions out there?  So much for enhanced capabilities!!!!

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Re: All my contacts and email erased after 5.0 upgrade!!!!!!!!!!!!!!!!!!
woyala
Specialist

Every smartphone user should know that you need to have a backup or do a backup before installing something on the phone.

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Re: All my contacts and email erased after 5.0 upgrade!!!!!!!!!!!!!!!!!!
StreetDocRN
Super User
Super User

unhappycamper13 wrote:

 I followed the instructions on the Verizon Wireless website for downloading the  5.0 upgrade to my BB Storm and no where did I see anything about the possibility of this happening. Any suggestions out there?  So much for enhanced capabilities!!!!


Hi,

If you followed the instructions, then your missing contacts should be backed up.  Plug your device back up to your computer and run Blackberry Desktop Manager.  Go to the Restore feature and restore any missing contacts with the Desktop Manager.

Doc

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Re: All my contacts and email erased after 5.0 upgrade!!!!!!!!!!!!!!!!!!
MikeD23
Newbie

Yes you should always make sure you have all your contact information backed up. I use ZBook, it was fast and easy to install and allowed me to change information from the web. I used the blackberry assistant once but when I switched from one storm to a new storm my information was lost. So I always keep and independent backup.

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