When I try and set up some apps online, it requests my handset password. I nefver set up a password on my handset when I purchased the phone. You get ten chances online to correctly answer the question, then it apparently will lock me out. I have to download everything wirelessly instead of syncing via cable online which is much faster. Thanks.
If this if for BB AppWorld? If it is for your BB you can always take it to the VZW store and have them reset your password for you. They have software that they can do that.
Of course we are available to assist in our Verizon Wireless stores. If you haven't had the opportunity to visit the store then you can try this link for he solution with screenshots.
In the search field, type in KB24127. This article number will bring a link that will provide screenshots on how to have your password reset on the blackberry App World.
Hope this helps...