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At this time, there appears to be an issue with BIS data services.
Michele-VzW
Contributor - Level 2
โ€Ž12-22-2009 08:31 PM

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At this time, there appears to be an issue with BIS data services. Customers may be impacted in one (or more) of the follwing ways: Unable to send/receive email, Blackberry Messenger not working, Browser Icon not appearing on new activations/recent ESN changes

*****************************************************************************************************************************************

 

A resolution is being worked on and your patience is appreciated.

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Michele-VzW
Contributor - Level 2
In response to richjb54
โ€Ž12-23-2009 12:22 PM

I do apologize for not posting updates any faster then available to me.  As many users have stated this is a RIM issue and has nothing to do with Verizon Wireless, except the disruption it has caused Verizon Wireless customers.  There are several stories on the net discussing the outage, here are a few links:

 

http://www.businessweek.com/news/2009-12-23/rim-says-some-blackberry-users-suffering-delays-update1-...

http://www.pcmag.com/article2/0,2817,2357516,00.asp

 

While it is being reported on the net that this issue is resolved Twitter users are still reporting outage in messageing:

http://www.thestar.com/news/gta/article/742259--blackberry-email-goes-down-in-the-americas

 

Please let me know if you are back up and running.

 

 

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deedums11
Newbie
โ€Ž12-22-2009 10:02 PM

Could this also be the cause of why I lost all my BB messgae contacts?

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cjlewis
Newbie
โ€Ž12-22-2009 11:21 PM

Hi Michele,

 

Any ETA on this yet? Considering the length of the outage so far and the apparently large area affected (based on some BB message boards), I assume we're talking something pretty "serious" here.

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PatrickTX
Newbie
โ€Ž12-22-2009 11:36 PM

Any update yet?  This is ridiculous.

is this just a verizon issue or are all carriers experiencing?

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cjlewis
Newbie
In response to PatrickTX
โ€Ž12-23-2009 12:16 AM

PatrickTX: Based on the conversation going on in the Crackberry Forums, I'd say it's all carriers. Sounds like it's an issue with RIM's servers, not VZW.

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PatrickTX
Newbie
In response to cjlewis
โ€Ž12-23-2009 12:22 AM

Thanks.

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skp683
Newbie
โ€Ž12-22-2009 11:40 PM

This couldn't have come at a worse time. This is very ridiculous! Any ETA would be nice.

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skp683
Newbie
โ€Ž12-22-2009 11:41 PM

lol to everyone above ....... it looks like we all registered today :smileyvery-happy:

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bceagle90
Newbie
โ€Ž12-22-2009 11:47 PM

Thanks for the update but after spending some $$ to get my wife and I BlackBerry Curves yesterday, you can sense the frustration I, as well as many others have.

 

And of course this is the second time in a week this has happened!  :smileysad:

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richjb54
Newbie
โ€Ž12-23-2009 12:08 AM

8:06 PM and still issues.  Apps are all out and no emails being received.:mansad:

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Spyder_3kgt
Newbie
โ€Ž12-23-2009 01:22 AM

I'm really hoping this is a rare experience. I don't like paying 30 bucks extra a month for service that will be chronically interrupted.

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honkycat21
Newbie
In response to Spyder_3kgt
โ€Ž12-23-2009 01:36 AM

I noticed I had no service at 4:30 PM when I attempted to use it.  Five hours latter STILL no service! This is very frustrating! 

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montyl
Newbie
In response to Spyder_3kgt
โ€Ž12-23-2009 01:37 AM

I have been with BB for a couple of years, and the only thing chronic about system outages is when there is a huge number of new activations.  For some reason the systems get over loaded and choke.  Probably using MS software to run the servers.

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el
Newbie
In response to Spyder_3kgt
โ€Ž12-23-2009 02:01 AM

I have been without service since around 7:00 tonight.  When will this problem be resolved?

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lisa6852
Newbie
โ€Ž12-23-2009 01:59 AM

Michelle and any other Verizon employees:

 

I think that as customers who have been without data service for over 5 hours now (some maybe longer) we deserve to have some sort of update on this issue and details like when it is estimated to be fixed and what caused the problem in the first place. While the problem itself is unacceptable for a huge international provider like yourselves, the complete lack of customer service is a much larger issue. I strongly advise you to start listening to your customers as you are just proving everyone who says AT&T is better....right.

 

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PayForService
Newbie
โ€Ž12-23-2009 02:19 AM

So now 2 out of the last 5 days, Blackberry devices send and receive no e-mail, plus inability to access web, messaging, etc.  That's 40% downtime!

 

Verizon customer service apparently feels its paying customers should not receive any bill credit for the $30+/month service not working at all for days at a time, because "it's Blackberry's fault."  While that's apparently true, we buy a service from Verizon and it's not being provided.

 

Verizon should be giving pro-rated credit on data plans to all affected users.  Verizon should then go get reimbursement from RIM, with which it has its own contract.

 

If enough customers call Verizon customer service and demand this, they will get the message.

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unlcejscott
Enthusiast - Level 3
In response to PayForService
โ€Ž12-23-2009 02:32 AM

Last e-mail came in @ 7:20 est...bb storm

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Stealthps
Newbie
โ€Ž12-23-2009 02:57 AM

Michele or other VZW employees. An update on this situation is something that should be happening on the hour. It is YOUR service to YOUR customers who are suffering. 

 

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KasRutkowski
Newbie
In response to Stealthps
โ€Ž12-23-2009 03:24 AM

This really is impossible. The moment Bing showed up on my phone it just stopped working. It's been since at least 5pm this evening. Imagine how upset my boss was when I didn't answer her email!!!

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Spyder_3kgt
Newbie
โ€Ž12-23-2009 04:01 AM

**bleep** does "insufficient network coverage" mean??  Trying to say that not only is RIM going down but VZW is too?

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melvidov
Newbie
โ€Ž12-23-2009 04:41 AM

Michele,

Wow, I literally just switched to Verizon earlier today, and bought my first BlackBerry, and this is what happens? Any chance of some monthly discount if this continues? I am not impressed.

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