At this time, there appears to be an issue with BIS data services.
Michele-VzW
Contributor - Level 2

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At this time, there appears to be an issue with BIS data services. Customers may be impacted in one (or more) of the follwing ways: Unable to send/receive email, Blackberry Messenger not working, Browser Icon not appearing on new activations/recent ESN changes

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A resolution is being worked on and your patience is appreciated.

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1 Solution
Michele-VzW
Contributor - Level 2

I do apologize for not posting updates any faster then available to me.  As many users have stated this is a RIM issue and has nothing to do with Verizon Wireless, except the disruption it has caused Verizon Wireless customers.  There are several stories on the net discussing the outage, here are a few links:

 

http://www.businessweek.com/news/2009-12-23/rim-says-some-blackberry-users-suffering-delays-update1-...

http://www.pcmag.com/article2/0,2817,2357516,00.asp

 

While it is being reported on the net that this issue is resolved Twitter users are still reporting outage in messageing:

http://www.thestar.com/news/gta/article/742259--blackberry-email-goes-down-in-the-americas

 

Please let me know if you are back up and running.

 

 

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35 Replies
jcbosacoma
Newbie

I imagine that a credit will be given to affected users, right?

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cl-atx
Newbie

This is the second time this has happened to me in the last week.  My phone went 12 hours without email service last Thursday and now it has been out for almost 6 hours.  Without email, this phone is useless to me and not worth the extra $ each month.  I hope this gets fixed quickly.

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FlyingHiAboveU

You people need to chill out and get off of Verizon's back.  This is a BLACKBERRY issue, not Verizon.  This is effecting ALL carriers, not secluded to Verizon.  They can only do so much but in the end are at the mercy of the company who provides the software and crap for ALL Blackberry users, regardless of what carrier.  Welcome to reality.  Nothing is perfect in this world.  Get used to it [edit][edit]

Cheers

 

{please keep your posts courteous}

 

 

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woyala
Specialist - Level 1

 


FlyingHiAboveU wrote:

You people need to chill out and get off of Verizon's back.  This is a BLACKBERRY issue, not Verizon.  This is effecting ALL carriers, not secluded to Verizon.  They can only do so much but in the end are at the mercy of the company who provides the software and crap for ALL Blackberry users, regardless of what carrier.  Welcome to reality.  Nothing is perfect in this world.  Get used to it [edit]. [edit]

 

Cheers

 

 


 

Seriously, these people are just hilarious blaming it on verizon when its a worldwide issue.

 

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sadie85
Contributor - Level 3

Call and ask for a credit for the days it's not in use....$29.99/31 days=$.96/day.

 

If it's out for one day it just doesn't really seem worth it. But it's your time on the phone not mine!

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richjb54
Newbie

Well, it is working this morning so it looks like RIM got the job done overnight.  

:manvery-happy:

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Michele-VzW
Contributor - Level 2

I do apologize for not posting updates any faster then available to me.  As many users have stated this is a RIM issue and has nothing to do with Verizon Wireless, except the disruption it has caused Verizon Wireless customers.  There are several stories on the net discussing the outage, here are a few links:

 

http://www.businessweek.com/news/2009-12-23/rim-says-some-blackberry-users-suffering-delays-update1-...

http://www.pcmag.com/article2/0,2817,2357516,00.asp

 

While it is being reported on the net that this issue is resolved Twitter users are still reporting outage in messageing:

http://www.thestar.com/news/gta/article/742259--blackberry-email-goes-down-in-the-americas

 

Please let me know if you are back up and running.

 

 

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jreilly37
Newbie

My BBM is still down here in Raleigh NC.

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Michele-VzW
Contributor - Level 2

jreilly37 wrote:

My BBM is still down here in Raleigh NC.


 

Try a battery pull to reset everything and if that doesn't work give it a little time because all the RIM servers will have to reset themselves.

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JCM
Enthusiast - Level 3

Hey guys, You need to upgrade your bbm Now, apparently blackberry messenger (.55 .56) that cuased an unanticipated issue within blackberry infrastructure.
RIM as taken everything undercontrol now. So if you have upgraded since Dec 14 you need to upgrade to .57
RIM apologizes for any inconvenience this has taken and is monitoring to maintain normal level.

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mcgar038
Newbie

I just purchased my blackberry yesterday and the data was down at the time. I'm not even sure if I have to, or how to, upgrade it like they're saying for it to work. Otherwise do I just take out the battery and see if the browser happens to work? After not being able to use it, I even forgot where I'm going to find all of the apps to get and whatnot. A little help would be lovely, thank you.

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gozips
Newbie

Having an issue downloading version .57 of BB Messenger.  Just states "loading"  nowhere near install.

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jreilly37
Newbie

Upgraded BBM...Still not working.

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Michele-VzW
Contributor - Level 2

jreilly37 wrote:

Upgraded BBM...Still not working.


Your issue might be more then this outage, please call *611 to contact customer service so they can go through all the trouble shooting steps with you.

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CQRT
Newbie

This instability is simply unacceptable - while I understand it's RIM and not Verizon, BB users should have received an SMS message from Verizon reporting the data outage.

 

I would also think RIM should compensate users- via Verizon- for one month of service and offer a discount on a replacement device (if there is one that's more stable).

 

The Verizon help desk/customer service folks are nice- but they didn't have much solid information to impart.

 

Whether it resulted from a DNS attack or the claimed software update that failed (which seems doubtful since one assumes the patch should have been tested) - - two in one week is simly unacceptable. One more, and I'm outta here.

 

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