BB Bold 9650 w/o or Low Ring Tone

[Hummer-H2]

My 9650 has no ring tone or very very low ring tone. Tried restart and battery out reset. Vibrate works and music works fine.

[SuzyQ]

Have you checked the volume level that is set in the various sound profiles? Are all ringtones low volume or just one?

There are so many options in the sound profiles; there could be a number of reasons why your volume is low. If it is only one ringtone, then you may need to redo that one. If it is every ringtone, then I would look at profile settings to see if the volume is set low for the profile you are using.

And it may well be your phone....hard to say without the phone in hand....I wear hearing aids and it's a running joke around my house that I don't hear a lot of what's going on . . . but I DO hear my Bold, even on volume level 7 or 8. Louder than that the family complains it's TOO loud! So it's not a problem with the Bold in general. Check individual tones, volume levels, other tones and settings before giving up on the Bold itself.

[#3 · Accepted solution]

Hummer-H2,

Good afternoon! SuzyQ brings up a great point. I would like to help resolve this as well. I have a link to all the sound profile information so you can easily check each. If the issue continues, I recommend backing up your information, then performing a master wipe of the device.

Please advise of the progress so I and the community can continue to assist.

Thank you!