Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
BB Z10 Powers off automatically/screen freezes

I see I am not the only customer whose BB Z10 powers off automatically or has their BB screeen go black or freeze. This is the second phone since I purchased on May 2. Can anyone give me a suggestion as to what to do. I really like this phone, but don't like phone powering off in the middle of an email. Help.

Labels (1)
Re: BB Z10 Powers off automatically/screen freezes

Nothing will be resolved until OS 10.1 pushed out. There are small possibilities that you might install android app on it? or another app from BB world before this happen?

Re: BB Z10 Powers off automatically/screen freezes
Customer Support

Troubledbbuser, let's unfreeze your device and stop it from powering off by itself. Have you downloaded a few applications to your device? Some application's software can affect the performance of your device. I recommend that you delete any unwanted applications on your device and power it off/on. Keep us posted and reach out to us on Twitter @VZWSUPPORT if need additional assistance.

Follow us on Twitter @VZWSUPPORT