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BB Z30, Yahoo and GMail emails get deleted after 30 days!
BBUser2
Member

I am using BB Z30. Yahoo and GMail emails get deleted after 30 days! Why there is no option for Sync Timeframe?

MS Active Sync emails an be retained forever!

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Re: BB Z30, Yahoo and GMail emails get deleted after 30 days!
vzw_customer_support
Customer Support

BBUser@VW, I can understand how that can cause some issues. I have a lot of e-mails that I need to keep longer than 30 days. Do these e-mails delete just from your device after 30 days or if you log onto a computer they are deleted from there as well? Is this something that just started to happen? Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

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Re: BB Z30, Yahoo and GMail emails get deleted after 30 days!
BBUser2
Member

These emails are available in my email accounts. They just do not show up on my BB Z30.

I have a BB Z10, on BB 10.3, and it has a Sync Timeframe which can be set to Forever. I believe when Verizon pushes BB 10.3, my issue will be resolved.

Could you please let me know when Verizon plans to push BB 10.3 update?

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Re: BB Z30, Yahoo and GMail emails get deleted after 30 days!
vzw_customer_support
Customer Support

BBUser@VW, thanks for those details. Have you tried deleting all unwanted e-mails in your inbox on your device to ensure that this isn't a memory capacity issue?

At this time, no confirmation or release date has been provided for the next software update, but you can stay tuned here: http://bit.ly/n5snpq

LasinaH_VZW
Follow us on Twitter @VZWSupport

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