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BBM not working, among other issues
kspencer417
Member

My husband and I recently switched to Verizon and both of us have the BB Bold.  We have had nothing but problems with these phones.  We are always having to do a battery pull which seems to solve the problem SOMETIMES but then the problem always returns.  BBM hasn't been working the last couple of days for either of us and we experience a lot of dropped calls.  Both phones are updated so I'm not sure what the problem might be.  Any suggestions?  We had BB's with our previous provider and never had this many problems.  Really wish I had gone with different phones when we signed up with Verizon.  I am extremeley disappointed.

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Re: BBM not working, among other issues
SuzyQ
Sr. Leader
Sr. Leader
So sorry to hear of your difficulties with the Bold :smileysad:

Which Bold do you have? (The original, 9650, or the newly released 9930 with a touchscreen?) Also, if you have the 9650, which OS (5 or 6) are you running? That WILL make a difference in my recommendations and troubleshooting steps....

The first thing I would check on any version would be your network settings; be sure it is NOT set to global or GSM. I do a battery pull every couple of days just to reset and refresh things; actually I use an app called Quick Pull so I don't need to remove the battery physically.

Post back with your specific model and OS and we can give more specific help.
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Re: BBM not working, among other issues
AntonioC_VZW
Verizon Employee

kspencer417 wrote:

My husband and I recently switched to Verizon and both of us have the BB Bold.  We have had nothing but problems with these phones.  We are always having to do a battery pull which seems to solve the problem SOMETIMES but then the problem always returns.  BBM hasn't been working the last couple of days for either of us and we experience a lot of dropped calls.  Both phones are updated so I'm not sure what the problem might be.  Any suggestions?  We had BB's with our previous provider and never had this many problems.  Really wish I had gone with different phones when we signed up with Verizon.  I am extremeley disappointed.



Hi kspencer417,

 

I understand your discontent. Blackberry devices are usually very reliable phones and I am sure all issues can be resolved with some minor updates to some settings. Please post again with answers to the questions posted by SuzyQ (thank you) as that information will definitely assists our forum members and our Social Media Team better address your concerns and provide you with some helpful options to resolve the issues outlined on your post.

 

While you indicate that you have had nothing but problems with your phones, please be more specific (phone freezes, messages are not received, etc.) so that specific troubleshooting options can be provided.

 

You post also indicate a lot of dropped calls. Can you elaborate? 2 to 5 per day? 2-5 per week? More? Do you experience dropped calls anywhere? Only inside you home or office? Only in a certain ZIP code?

 

In order to resolve dropped calls we must first identify the dropped calls and the root cause. You can easily mark all dropped calls by dialing ### after each dropped call. If you mark all dropped calls for the next few days and then call us at 800-922-0204 from another phone (have your BB Bold fully charged and available when you call us) we'll be able to identify the dropped calls in our system and work on a resolution.

 

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