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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
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My husband and I recently switched to Verizon and both of us have the BB Bold. We have had nothing but problems with these phones. We are always having to do a battery pull which seems to solve the problem SOMETIMES but then the problem always returns. BBM hasn't been working the last couple of days for either of us and we experience a lot of dropped calls. Both phones are updated so I'm not sure what the problem might be. Any suggestions? We had BB's with our previous provider and never had this many problems. Really wish I had gone with different phones when we signed up with Verizon. I am extremeley disappointed.
kspencer417 wrote:My husband and I recently switched to Verizon and both of us have the BB Bold. We have had nothing but problems with these phones. We are always having to do a battery pull which seems to solve the problem SOMETIMES but then the problem always returns. BBM hasn't been working the last couple of days for either of us and we experience a lot of dropped calls. Both phones are updated so I'm not sure what the problem might be. Any suggestions? We had BB's with our previous provider and never had this many problems. Really wish I had gone with different phones when we signed up with Verizon. I am extremeley disappointed.
Hi kspencer417,
I understand your discontent. Blackberry devices are usually very reliable phones and I am sure all issues can be resolved with some minor updates to some settings. Please post again with answers to the questions posted by SuzyQ (thank you) as that information will definitely assists our forum members and our Social Media Team better address your concerns and provide you with some helpful options to resolve the issues outlined on your post.
While you indicate that you have had nothing but problems with your phones, please be more specific (phone freezes, messages are not received, etc.) so that specific troubleshooting options can be provided.
You post also indicate a lot of dropped calls. Can you elaborate? 2 to 5 per day? 2-5 per week? More? Do you experience dropped calls anywhere? Only inside you home or office? Only in a certain ZIP code?
In order to resolve dropped calls we must first identify the dropped calls and the root cause. You can easily mark all dropped calls by dialing ### after each dropped call. If you mark all dropped calls for the next few days and then call us at 800-922-0204 from another phone (have your BB Bold fully charged and available when you call us) we'll be able to identify the dropped calls in our system and work on a resolution.