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BBM
heather742x
Member

I've had my blackberry for a few months now and every so often my BBM acts up. It will send my message but never says it has been read and when people try and send me messages I don't get them. I've pulled my battery everytime and it doesn't help.

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Re: BBM
crimedoggies
Sr. Member
Sr. Member

heather742x wrote:

I've had my blackberry for a few months now and every so often my BBM acts up. It will send my message but never says it has been read and when people try and send me messages I don't get them. I've pulled my battery everytime and it doesn't help.


Have you checked to make sure that you have the updated version?  I had this problem in the past with 2 different Blackberrys, and once it was me needing to update the app, the other time I needed to clear some memory space so the program could run properly.  If you have the latest version, see if you can clear some memory space.

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Re: BBM
KellyW_VZW
Sr. Member

Thank you crimedoggies for providing a useful troubleshooting tip. It is very much appreciated.

 

Going forward, you can also complete a soft reset on your device. The steps to do so is contingent on the Blackberry model that you have. Please visit the link below to select the phone guide for your device:

 

Phone Guides

 

If you are still having some trouble, and for immediate assistance, please call our Technical Support department, from an alternate phone, and 1-800-922-0204, option 3. Please have your device with you, fully charged if you need to call.

 

I hope this helps.

 

 

KellyW@VZWSupport

 

 

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