I was having the same problem a few weeks back. Is it giving you the option of creating a new pin? That's what I did, and although it was a new pin, all my contacts where fine.
I am trying to access my Backup Assistant and when I enter the pin, it tells me invalid pin. When I hit the button to send to the phone, it is the same number that I was entering. Is there a glitch somewhere?
Hi. I understand you are having issues with your Backup Assistant Pin and I will certainly help you from here. Is your phone still working that have your contacts on it?
If so, delete the backup assistant application and reinstall it completely. Once you reinstall, it will ask you to put in the same pin number.
Please let me know if that works for you
I am having the same problem as Paperclip & I uninstalled it completely and re-downloaded it. Still having the same issue. I am entering in the correct pin, but it says it's invalid even when I try to change it. Help!
I have done ALL of what you say and with a Verizon assistant on a land line! Complete hard reset, reinstall and although my contacts are on line, I cannot back up my phone using BA because it keeps telling me my pin is invalid!! I check my pin both on the phone AND on line and it verifies it's good but when I put it in, it keeps coming up invalid!
I am having the same issue. I backed up my old phone (LGVX8560) with BA and then activated my new phone (LG-VN270) and when I installed BA and attempted to run it, received an invalid PIN message. I can still get into the BA data on line and confirm the PIN is as expenced. I can change the PIN from the new phone and it when I go to the Web, the PIN has indeed changed but I still get the invalid PIN message when I attempt a backup on the phone using the new PIN.