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Backup Assistant for Blackberry Devices
StreetDocRN
Champion - Level 1
‎05-13-2010 02:37 AM

Hi, all,

I have had a few folks send me private messages asking how to backup and restore contacts using Verizon's Backup Assistant.  I know that the old saying, "a picture is worth a thousand words" is true.  I found a page on Verizon's website that does explain Backup Assistant with pictures included that is helpful.  Go to http://search.vzw.com/?do=viewdoc&id=30883&p=null for more information about using Backup Assistant.  To restore your contacts, see this page here at http://search.vzw.com/?do=viewdoc&id=30886 for more info.  I hope this helps a few folks.

Doc

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StreetDocRN
Champion - Level 1
In response to alynne84
‎05-13-2010 11:50 AM
alynne84 wrote:

How do you get Backup Assistant on your Tour?  I have read that it should have been pushed to my phone, but it wasn't.  What do I need to do to get it?

Hi,

It is easy to get Backup Assistant on your device.  On your Tour, start the Blackberry browser.  Navigate to http://start.vzw.com and look for the icon for Backup Assistant.  Click on that icon link and follow the instructions.  That's it...good luck and I hope this helps.

Doc

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sadie85
Contributor - Level 3
‎05-13-2010 02:55 AM

Good thing to have, especially if you don't do regular backups of your phone.

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StreetDocRN
Champion - Level 1
In response to sadie85
‎05-13-2010 03:01 AM
sadie85 wrote:

Good thing to have, especially if you don't do regular backups of your phone.

Sadie,

You hit the nail on the head.  There are a lot of Blackberry folks, especially Tour owners, who are upgrading to the latest upgrade and losing contact information.  Maybe this will help some folks.

Doc

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alynne84
Enthusiast - Level 1
In response to StreetDocRN
‎05-13-2010 11:36 AM

How do you get Backup Assistant on your Tour?  I have read that it should have been pushed to my phone, but it wasn't.  What do I need to do to get it?

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StreetDocRN
Champion - Level 1
In response to alynne84
‎05-13-2010 11:50 AM
alynne84 wrote:

How do you get Backup Assistant on your Tour?  I have read that it should have been pushed to my phone, but it wasn't.  What do I need to do to get it?

Hi,

It is easy to get Backup Assistant on your device.  On your Tour, start the Blackberry browser.  Navigate to http://start.vzw.com and look for the icon for Backup Assistant.  Click on that icon link and follow the instructions.  That's it...good luck and I hope this helps.

Doc

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alynne84
Enthusiast - Level 1
In response to StreetDocRN
‎05-14-2010 01:09 PM

Okay, I did all of this.  It says download was successful but when I try to run Backup assistant it says it has encountered an error, please try again.

 

I have uninstalled it and reinstalled it 3 times.  i now get this message:  Uncaught exeption: java.lang.NoClassdef  FoundError

 

Help!

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StreetDocRN
Champion - Level 1
In response to alynne84
‎05-14-2010 01:52 PM
alynne84 wrote:

Okay, I did all of this.  It says download was successful but when I try to run Backup assistant it says it has encountered an error, please try again.

 

I have uninstalled it and reinstalled it 3 times.  i now get this message:  Uncaught exeption: java.lang.NoClassdef  FoundError

 

Help!

Hi,

Pull the battery out and allow your device to reboot.  This should fix things up.

Doc

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alynne84
Enthusiast - Level 1
In response to StreetDocRN
‎05-14-2010 02:39 PM

 

The problem must not be with Backup Assistant, after I do the battery pull the first thing I see is a black box with this error message:

 

Uncaught exception:

java.lang.NoClassDefFound Error

 

 

Any ideas what to do?

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StreetDocRN
Champion - Level 1
In response to alynne84
‎05-14-2010 03:19 PM
alynne84 wrote:

 

The problem must not be with Backup Assistant, after I do the battery pull the first thing I see is a black box with this error message:

 

Uncaught exception:

java.lang.NoClassDefFound Error

 

 

Any ideas what to do?

Alynne,

Try this...go back and delete the Backup Assistant program.  Allow your device to reboot.  After it comes back up, go to Options>Applications and press the Menu key.  Select modules.  Scroll down until you find the following modules:

syncclient_ba_bb9000

syncmon_ba_bb9000

You will need to delete those two modules.  Then pull the battery and reboot.  Then, try to install the Backup Assistant program.  It should work without the error.

Doc

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alynne84
Enthusiast - Level 1
In response to StreetDocRN
‎05-14-2010 06:13 PM

This didn't work , as soon as I download Backup Assistant again those two items are back.  After I delete them and reboot I don't get the error message but as soon as I download BUA, I do.

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SaNDman
Contributor - Level 3
In response to alynne84
‎05-18-2010 05:00 AM

If I may ask, do you have any other "third party" applications installed on your Tour? What is the current OS on your phone? :smileysurprised:

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StreetDocRN
Champion - Level 1
In response to alynne84
‎05-18-2010 05:10 AM

Alynne,

I am going to do some research today and find an answer for you.  Hopefully we will figure out the problem and come to a good resolution.  I'll let you know soon...

Doc

Ps:  You are not on the Blackberry Enterprise System, are you?  If so, there might be some corporate firewall causing problems...let me know.

Doc

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StreetDocRN
Champion - Level 1
In response to alynne84
‎05-18-2010 07:44 AM

Alynne84,

Tell me a couple of things about your device.  I understand you have the Verizon 9630 Tour?  What is the version of your operating system (OS)?  Look at Options>About and see there.  It should read:

BlackBerry 9630

smartphone (3G, CDMA)

v4.7.1.61 (Bundle xxxx...) and so forth.  This line is your OS.

Also, is your device currently associated with a company, ie:  are you on a corporate Blackberry Enterprise Service (BES) or just on a regular individual plan, the (BIS)?

If you could let me know the answers to those questions, it will help me narrow down the search for your problem.

Thanks,

Doc

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alynne84
Enthusiast - Level 1
In response to StreetDocRN
‎05-18-2010 06:50 PM

Sorry it has taken me so long to respond.  I have been really busy last few days.  I upgraded my OS just yesterday and Backup Assistant started working!  I 'm so sorry you had to waste time researching, I do appreciate everyone's help.

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StreetDocRN
Champion - Level 1
In response to alynne84
‎05-18-2010 07:03 PM
alynne84 wrote:

Sorry it has taken me so long to respond.  I have been really busy last few days.  I upgraded my OS just yesterday and Backup Assistant started working!  I 'm so sorry you had to waste time researching, I do appreciate everyone's help.

Hey,

Thank you for updating me.  Now we know there is a fix, thanks to you.  The Backup Assistant is pretty cool and can really be helpful, especially if you ever lose your contacts while updating your OS.  Take care.

Doc

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JMB
Enthusiast - Level 3
In response to StreetDocRN
‎05-24-2010 10:02 PM

Did BU Assistant ask you to set a schedule for backing up?

 

On my older LG phone, I had a choice of backing up morning, afternoon, night. I don't see a choice either on the BB or online at the BU assistant web site. Nor do I see a notation on when the last successful backup was, also known from my LG.

 

My husband has over 400 contacts (business and personal) and needs a reliable backup assist so knowing the details of when is important.

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alynne84
Enthusiast - Level 1
In response to JMB
‎05-25-2010 12:59 PM

Open Backup Assistant, press your menu button; the option to set a schedule should show up there.

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JMB
Enthusiast - Level 3
In response to alynne84
‎05-25-2010 04:50 PM

When I open BU Asst, it gives me the choice to "setup." Then shows "next."  If I click next, it asks for my pin to restore data. Not to do a backup or set a schedule.

 

If I press the menu key it says next, close, switch application.

 

I wonder if I need to remove and reinstall?

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JMB
Enthusiast - Level 3
In response to JMB
‎05-25-2010 10:08 PM

We have 2 new phones and BU Asst installed correctly on the other one, which I never bothered to check, but not mine. I deleted and redownloaded and reinstalled and got the correct menus everyone is talking about :smileyhappy:

 

Thanks everyone for being here to answer questions even when the answeris a bad installation..

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