Battery life

[tess2398]

Do the batteries suddenly go from a 3-day charge to a 3-hour charge?  Is it time to buy a new battery?

[radissondr]

Yes, I am having that problem now and I went to start and the gentleman there told with the discount that would be $38.  Why, Don't we pay enough with these two problems and monthly extra fees to include insurance and they want to charge for battery.  I wonder to the other company charge for battery.  I will find out in a few months.

[AyaniB_VZW]

Hi radissondr, 

It's unfortunate your battery is no longer holding a charge.  The battery has a 1 year warranty from the original date of purchase. Unless you selected the Total Equipment Coverage, which provides a warranty for 2 years.   Based on the description of your in store experience, it seems as if you are outside of the allotted warranty.   I would be happy to explore your available options. Please PM me your wireless number.  I look forward to hearing from you soon.  

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