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BlackBerry Bold Won't Access BIS

I signed up A prepaid Account with a bold 9930 yesterday.  It won't access BIS, and the web BIS portal says BIS is suspended or deactivated.  Tech support on the telephone wont help me, my bb pin is [removed], mobile no is [removed].  Ive used BB with prepaid before on vzw and it worked fine.  Please help me.

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Re: BlackBerry Bold Won't Access BIS
Customer Support


We want to see you enjoying your services with your new device. Our Prepaid team will be the experts to be able to assist you with making sure all is showing correctly. Please reach out to them at 888-294-6804.

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