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I can't access my email or anything related to the internet on my Blackberry. I get a message when I go to email setup wizard that says: " Unable to connect to the selected server, please try again later. If the problem persists, please contact your service provider." I purchased this phone two years ago under Alltel. My phone works, so I know there is connection somehow. I have taken the battery out to reset it and it still does not come back. Any solutions?
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Hi,
Go to Options>Advanced Options>Host Routing Table. Press the Menu key and select Register Now. See if things clear up for you.
Doc
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No, this didn't work either. I still cannot connect to the internet via my Blackberry. I have a 1XEV at the top right corner of my blackberry. Could it have anything to do with Verizon or Alltel towers? It had been working all along at this location until yesterday. None of my applications that require internet connectivity on this phone seem to work.
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Ok,
Now try to resend your service books. Go to Email Settings, Press the menu key and service books and resend service books.
Doc
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It doesn't have an option to resend service books...only view.
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Hi,
Just to make sure, I will make sure you have followed the directions to get your data back up and running:
1. On your Applications screen, select Options>Advanced Options>Host Routing Table.
2. Press the Menu Key (left of the trackball) and select Register Now.
3.Go back to the Applications screen again.
4. Find Email Settings and select it. (This is not the Email Settings under the Options).
5. Press the Menu key.
6. Select Service Books.
7. Select Send Service Books.
After doing all of the above, pull the battery out and then put it back, allowing for a hard reset. See if you are back up and running. NOTE: To perform all of the tasks above, you need to have a good signal. It needs to be 1XEV, not 1xev in lowercase letters. Anything less and the tasks will not function properly.
If your phone is not sending or receiving email or getting the web after you do the above tasks, then you need to call customer service. There may be a problem with your account that is interferring with your service.
Doc
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I have a icon that says Email Setup...but nothing that says email settings. There is no menu with the email setup ohter than giving options to move, hide, show all, add folder. But, when I go to the service books under options>advanced options, I don't get the option to "send service books" on the menu.
I have checked in the upper right corner of my bb and it is 1XEV and there seems to be bars showing for signal strength. I am one of those caught between the change of Alltel and Verizon. I will check with Verizon or try to find an Alltel location. I am currently not in my home state until later in the year.
I have taken the battery out several times, as it has helped in the past, but this time it doesn't see to want to reset.
Thanks for trying to help me!
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Time to file a complaint!
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