I would love to help out kotraed! Unfortunately VZW Pixs has been disabled at this time as this program is no longer one of our current offerings. Have you considered upgrading to an exciting new device that would bypass the ability to send/receive picture messages? To review your current upgrade eligibility please dial #UPG send. Please keep us posted if you have any additional questions or concerns, thanks!
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Check that you have picture messaging (MMS) enabled on the phone (look in Options) and on your Verizon account (log into My Verizon or call customer service).