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Blackberry 9530 Screen Freeze
Annette
Member

Love my storm but have to remove battery to do a hard reset twice a day.  have only had phone for one week.  This will get old.  Anyone have ideas?

 

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Re: Blackberry 9530 Screen Freeze
SFObrien
Novice

Sounds like a corrupted OS.   If you are not running OS 5.0.x.419 I suggest you upgrade to it.  Full instructions can be found at the crackberry site.

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Re: Blackberry 9530 Screen Freeze
jnestell
Novice

Why are you having to reset the phone twice a day?  What is happening to it?

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Re: Blackberry 9530 Screen Freeze
LCromwell
Sr. Member

Annette wrote:

Love my storm but have to remove battery to do a hard reset twice a day.  have only had phone for one week.  This will get old.  Anyone have ideas?

 


 The main reason a screen freezes is you are out of memory. This is usually caused by leaving some app open and it is still running. The other reason maybe some app you have installed is corrupting your phone. Do you know how to push the BB Menu button and then select switch application at the bottom of the list? When you do that it will show everything you have open. All that should be open is Phone,BBM,Home,World Globe (Browser) and email message folder or folders. If anything else id open push it and then using the BB Menu button open and scroll down to close option push that. Do that for every app other than the ones I have listed here. Also push the Internet one and then push BB Menu then options then scroll down to Cache Operations. Push every thing in there including Clear History at the very top, then push the U-Turn button and it will say cleaning memory. How about Phone call log? Push green phone button, then at the top center push the phone icon with arrows coming in and out, and look to the bottom left and see the RED X click it until each phone number and name is removed. Now go back to Options Icon on home page and scroll down to Memory, then push it and scroll down to Application Memory Free Space and look at how much memory is available. Now pull battery and reinstall. Let everything get up and running and then go back to Options , memory and see what your memory has increased too.

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