Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Blackberry 9650 Bold connection problem
flexz69
Newbie

I would say that over 75% of the time I try to connect to the internet , the progress bar takes fairly long to move across the bottom (this last time was literally three minutes) then I get a message that there has been a communication failure, and that the server may be busy, etc.  try again later.  Anyone might know a fix for this?   THX in advance!

Labels (1)
0 Likes
Re: Blackberry 9650 Bold connection problem
moates
Contributor

I have provided some information below that may help.

 

Step 1 – Clear out the temporary internet files, cookies, etc. ***Please be advised some cookies contain customized preference and logon information for previously visited websites. Once deleted, the website may prompt for this information again.

 

Instructions given below:

http://search.vzw.com/?do=viewdoc&id=33008

 

***If you are getting a data connection you should have a 3G (with four little dots after it) on the top right-hand corner. (WiFi should be turned off)

***If you do not have the 3G (with four little dots after) indication, then skip to Step 3.

 

Step 2 – Send a register now message (If you have a data connection)

 

Instructions given below:

http://search.vzw.com/?do=viewdoc&id=15842

 

Step 3 – Perform a soft reset (pulling the battery out for a few seconds, and inserting it back in)

 

Instructions given below:

http://search.vzw.com/?do=viewdoc&id=32995

 

***A fair number of Blackberry issues can be solved by a soft reset.

 

I hope this helps.

0 Likes