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Blackberry 9650 Frozen
masters212
Newbie
‎01-23-2011 12:42 AM

I am in travelling in France and my Blackberry is frozen. It wont stop telling me that it is someone's birthday.

I've tried to reset my phone by taking out the battery several times and the birthday message still wont go away. Ugh.

 

How can I hard reset my phone? Please help!

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Re: Blackberry 9650 Frozen
OsheaG
Contributor - Level 2
‎01-23-2011 02:03 AM

MasterReset:Allows you to reset the phone to it's original factory settings.

Note: This will erase all phone data and memory.  Data will be restored to factory content and settings.

 

Hard Reset - Process may take up to 5 minutes or more to complete depending on amount of data on device.
From the main screen, press Blackberry.
Scroll to Options, press Trackpad.
Scroll to Security Options, press Trackpad.
Scroll to Security Wipe, press Trackpad
Select from the following options to reset by selecting the check box

  • Email, contacts, etc

  • User Installed Applications

  • Media Card

Type the word blackberry and select "wipe", press Trackpad to continue.

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