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Blackberry Bold 9650's buttons won't work.
gonzales23
Member

I was using my phone last night, no problems, everything was working fine. I woke up this morning and one of the buttons would respond to my touch. Not the lock button, not the power on/off, not the camera button, not the keypad etc... I have taken the battery out several times, thwacked it (as told by crackberry forums), and hooked it up even to my computer. Nothing is working, am i doing something wrong or should i just call into verizon at this point? Please help.

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Re: Blackberry Bold 9650's buttons won't work.
commonsense101
Sr. Member

try plugging it up to a power source withe battery out and see if the no battery logo comes up

if that does, unplug it, put the battery back in and try to fire it back up.. i had that happen a few times back in the day

I would try that a few times.. i had a few issues with my bb but it was always fixable

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Re: Blackberry Bold 9650's buttons won't work.
gonzales23
Member

I did that earlier, the no battery logo does in fact come up. I tried it a couple of time putting the battery in and out. The phone is apparently on, just the trackpad, and all the buttons aren't working. Do you think it would help to just keep trying that?

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Re: Blackberry Bold 9650's buttons won't work.
vzw_customer_support
Customer Support

Gonzales23, thanks for posting. Are you still having issues with your phone? Is there any physical or water damage to the device?^SP

SammuelP_VZW
VZW Support

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