Blackberry Bold 9930 - suddenly can't text a cple of people

[nixoncheryl]

For the last two months I haven't been able to text 2 people that I used to text constantly.  My trackpad stopped working so I got a replacement phone.  I backed up all my data with Blackberry Desktop and the Backup assistant for my contacts.  When the new phone came in, I reloaded all data to the new phone.  Still can't text these friends.  Any suggestions???

I thought about trying a hard reset or security wipe and then only adding only those two contacts manually to see if that works.  Is there any downside to doing the hard reset / security wipe???  Don't want to screw up my new phone!!!

Thanks for any help!!

Cheryl

[SuzyQ]

Cheryl,

Have you checked the numbers that got transferred to the new (replacement) phone?  Did contacts get duplicated?  Do the contacts have the full 10-digit phone numbers?

Are you texting by pulling up the contact?  Or typing in the 10-digit number directly?  Can you reply to a text that they send you?  Are you using any kind of texting app, or BBM?  Sorry for all the questions.... I'm just trying to nail down possible causes for this.

[nixoncheryl]

I have checked the numbers.  I deleted the contacts and took battery out of phone, then turned it back on and added the contacts information.  Still can't text them.

I have pulled them up from the contact list, nothing.....I typed number in directly.....nothing.  I have received messages from them but when I try to reply, it lists their message above, shows what I've typed but when I hit send it doesn't show up on the bottom of their texts.  It creates a whole new message to them, but it never goes through to them.  So I have them listed under texts with the ones they send me and then my attempts to text them are listed as a different set of messages.

Not using any type of texting app and I haven't used BBM ever.

[vzw_customer_support]

Hi nixoncheryl,  Let's make sure you are able to communicate with all of your friends!  I appreciate you taking  so many steps to troubleshoot the device. It is possible that there was a corruption on the original device and it got transfered to the replacement through the Desktop Manager.  Have you had the opportunity to completed a security wipe on the new device?  I look forward to troubleshooting with your further and getting this resolved!

Thank you,

YaleK_VZW
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