I was recently issued a Blackberry Bold by my employer. Every once in a while, it will start "freaking out," going into multiple menus on its own, calling people, etc. I am guessing it has something to do with the trackpad (is that what it is called?)? The only thing I can try to do is keep hitting the "hang up" button so it stops calling or doing other things. Eventually it stops, after I do a soft reboot. I just did a battery pull to stop it (it just happened again about ten minutes ago).
My biggest concern is that it is going in and changing settings and/or signing me up for additional things that may be prohibited by my employer.
Can anyone share any advice as to how I should proceed?
Message was edited by: Verizon Moderator
Yeah, that's not a comfortable feeling. Here are a few things you can try, from the simplest to most complicated:
The two primary causes that come to mind for this type of problem are apps and hardware.
Does the problem only occur after/during using a specific application? If so, that application could be corrupted and would need to be deleted and/or reinstalled. Did the problem start after installing a new app (another warning sign).
If the problem is truly related to the trackpad, then it would be a hardware issue and the best solution would be to return the device for a warranty replacement.
Hope this helps. Good luck.
Hope this helps anyone else with the same issues. I did what was advised, I adjusted the trackpad settings. That did not seem to help the issue that much, and it actually eventually got even worse. I contacted our telecom provider, and they suggested I wipe the phone. That also did not work, and ended up being a headache, because I had to contact IT to get back on the enterprise server, and have our proprietary client software pushed back to my phone. The only app I had added to the phone was our client software, everything else was stock.
What did help? Well, I downloaded the Blackberry Desktop software, plugged my phone in, and upgraded it to the latest version of the operating system. Not a single problem since then. That was one of SydneyK's original suggestions, I wish I had followed that one first. Our enterprise server prohibits over-the-air upgrading, but the standard upgrading method worked fine. It could have had something to do with not being officially registered with the server, but either way, I am just happy that the phone is fixed. Thanks for the suggestions, guys! Glad to have a working phone!