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Blackberry Curve is not sending or receiving attachments
ProE
Member

I can send and receive text messages as long as there is no attachments. I get a red "x" on my log, this all started yesterday. I also can not send or receive email with attachments. I am sync'd to my work email and I am no longer getting them on my phone, but they arrive in my inbox at work. Is there a issue with this function that I am unaware of?

Labels (1)
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Re: Blackberry Curve is not sending or receiving attachments
Ann154
Expert
Expert

Is your data connection enabled?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Blackberry Curve is not sending or receiving attachments
StreetDocRN
Leader
Leader

Hey,

Keep in mind Blackberry has a limit on the size of file attachments that can be sent.  I believe it is about 3mb.  If the file is larger than that, you can not send or receive it on messaging or email.  The only choice is to shrink the file into a zip file that is compressed and send it.

Doc

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Re: Blackberry Curve is not sending or receiving attachments
jmock
Member

Mine just stopped sending texts altogether and I would get that same red X. Went into the store and they acted like they had never heard of such a thing and then sold me another phone which is touch screen and I hate it. Now I am SOL. I can't get my work email on my phone anymore and is almost going to be worth the $350 just to tell Verizon goodbye!!

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Re: Blackberry Curve is not sending or receiving attachments
lemew
Novice

If you are on a BES plan, please check with your IT department for troubleshooting as well.

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