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Blackberry Email outage fixed
Michele-VzW
Contributor - Level 1
‎12-18-2009 03:27 PM

RIM and Verizon Wireless have reported that the email outage is now resolved.  we apologize for any inconvenience this may have caused you.

 

Thanks!

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Michele-VzW
Contributor - Level 1
‎12-21-2009 01:43 PM

Try these steps if your email isn't working as of yet.  If these steps do not work please call into Customer Service for further help;

Re-Register the device on the network

To register a BlackBerry smartphone over the wireless network, complete the following steps:

1.      On the Home screen, go to Options, or click Settings > Options.

2.Note: The location of the Options screen depends on the BlackBerry® Device Software and theme you are running on your BlackBerry smartphone.

3.      Complete the step associated with the BlackBerry Device Software version you are running:

·        If you are running BlackBerry Device Software 4.1 to 5.0, click Advanced Options > Host Routing Table.

·        If you are running BlackBerry Device Software 3.7.1 to 4.0.2, click Host Routing Table.

·        If you are running BlackBerry Device Software 3.0 to 3.7, click Network.

·        If you are running BlackBerry Device Software 2.0 to 2.7, click Network Settings.

 

 

1.Note: Some BlackBerry smartphone users running BlackBerry Device Software 3.7.1 might find the Register Now option on the Network screen menu.

2.      Display the menu and click Register Now. Your BlackBerry smartphone connects to the wireless network.

 

 

Remove and re-insert the battery of your wireless device

 1.      Power your device off.

2.      Completely remove the battery and wait for approximately 10 seconds.

3.      Re-insert the battery and power the device on.

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tfloarch
Newbie
‎12-18-2009 04:29 PM

Michelle, I received a stack of emails around 12noon Eastern on 12/17, but have had no delivered emails to my BBerry Curve since then.. I've received more than 10 emails that have not been delivered to the Bberry.  I am able to send so far.  It seems RIM's not fixed this completely?  I've tried calling customer service but there literally was no answer when sent to the Bberry Tech Support.  PLEASE HELP!!!! Thanks.

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robin92
Newbie
‎12-18-2009 04:38 PM

It is 12:39 est and I have not received any emails on my Curve for almost 2 days now.  I'm not so sure the issue is resolved.

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jp
Enthusiast - Level 1
In response to robin92
‎12-18-2009 05:27 PM

My emails came through once yesterday morning and has not worked since.  about two days now.  Hope someone can get it fixed soon.

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Michele-VzW
Contributor - Level 1
In response to jp
‎12-18-2009 05:53 PM

I was also advised it could take a little while for the system to clear out, the issue may be resolved but it still has to clear out the system.  This is a nationwide issue, so be patient, it will all start to work soon.  :smileyhappy:

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Blanchk
Newbie
‎12-18-2009 05:26 PM

I am still unable to receive email on my Blackberry Storm - what's up with that.  Apparently, this issue is still not resolved.  Also, I didn't know there was a Blackberry outage - how come there was no notification to users?

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tfloarch
Newbie
‎12-18-2009 06:29 PM

Hopefully it is just a backlog, but it's going on 24 hours since RIM publicized they fixed the problem.  It seems Verizon has been put at the back of the queue by them as my ATT colleagues have had little difficulty since about 9pm eastern, last night.  Let's hope they catch up soon.  Thanks!

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bres
Newbie
‎12-18-2009 06:39 PM

I received a group of emails last night after not receiving any during the day. I haven't received any today since 8 a.m. eastern standard time even though I get them on my desktop. It appears to still be out. WHY?

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laneverizion
Newbie
‎12-18-2009 06:55 PM

Hey michelle,

Thanks for trying to communicate with us the latest updates - unfortunately, I am still without service. My story is the same as the others...batch of emails arrived yesterday, but as of today nothing (12-18)

I can send emails from my blackberry accounts, and receive emails to my vzw.blackberry.net account, but nothing is arriving to my bberry from my corporate email.

 

Please update us again on what we can expect as far as service over the weekend. 

 

Thank you

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mek_cell
Newbie
‎12-18-2009 07:03 PM

Still cannot receive any e-mail messages to my Blackberry 9630; please advice when we can expect service again?

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LeighH
Newbie
‎12-18-2009 08:51 PM

it most certainly is not fixed.

 

I have not received an email on my blackberry since 3:03am Thursday Dec. 17th.

 

I haven't even received a fun little tease batch of emails. 

 

NOTHING

 

I tried to call customer service, but no one ever picks up on the line after weeding through the menu.

 

BAH HUMBUG:smileymad:

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SFObrien
Contributor - Level 3
In response to LeighH
‎12-18-2009 08:54 PM

Go into your email setting folder under setup.  Hit menu and then select service books and then click on send service books.  This should take care of it.

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laneverizion
Newbie
In response to SFObrien
‎12-18-2009 09:15 PM

I am relatively savvy with this kind of stuff and I don't have that option- at least I don't think I have that option.

 

Any other suggestions.  I have the Blackberry World Edition?

 

Thanks

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SFObrien
Contributor - Level 3
In response to laneverizion
‎12-18-2009 09:20 PM
laneverizion wrote:

I am relatively savvy with this kind of stuff and I don't have that option- at least I don't think I have that option.

 

Any other suggestions.  I have the Blackberry World Edition?

 

Thanks

 

Sorry the instructions are for the Storm.  I'm guessing here but you should have something similiar in your menu and setup area.  Hopefully someone will chime in here that knows for sure and get you going.

 

You might try a battery pull to reset your phone if you haven't already.

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laneverizion
Newbie
In response to SFObrien
‎12-18-2009 09:32 PM

I've done the battery pull and I have run the diagnostics test.  I have "reconciled" and relogged into my accounts. 

 

This is my nightmare - entering into a weekend without full access to my accounts!  Yikes.

 

For now I have forwarded all my corporate email to vzw.blackberry.net account - and that seems to be working.

 

Thanks for trying!

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SFObrien
Contributor - Level 3
In response to laneverizion
‎12-18-2009 09:45 PM
laneverizion wrote:

I've done the battery pull and I have run the diagnostics test.  I have "reconciled" and relogged into my accounts. 

 

This is my nightmare - entering into a weekend without full access to my accounts!  Yikes.

 

For now I have forwarded all my corporate email to vzw.blackberry.net account - and that seems to be working.

 

Thanks for trying!

 

Your welcome and good luck.................

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mcohmer
Newbie
In response to SFObrien
‎12-18-2009 10:01 PM

Still not receiving email on my Tour!  I can't find any help.  I've pulled the battery etc.  Any other suggestions?

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SherraK
Newbie
In response to mcohmer
‎12-21-2009 11:26 PM

I also have the Tour-just did this and am now receiving my e-mails and facebook updates:

 

Menu

Setup

Email Settings

Menu

Service Books

Send Service Books

 

Hope it works as well for you!!

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pacmour
Newbie
In response to SFObrien
‎12-19-2009 05:48 PM

Thanks this worked for me.   :smileyhappy:

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Florinna
Newbie
In response to pacmour
‎12-19-2009 07:28 PM

I have a Pearl and can't find anything about service books in my menus.. and still can not get e-mail.. and have tried pulling the battery as well. :smileysad:

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sadie85
Contributor - Level 3
‎12-20-2009 06:50 AM

A battery pull (or quickpull!) can resolve A LOT of blackberry issues. If you still aren't receiving emails after a battery pull do this...

 

Options->Advance Options->Host Routing table->Press the blackberry button to open the menu and select Register Now. This will send a ping to the network and RIM allowing you to use the services. Give it about 5 minutes, you should receive a message that says "Your device is now registered" and emails should start coming in.

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