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Blackberry ID Login locked in Password Revovery
dbaldwin
Newbie

I tried to upgrade an application and was asked to enter my password, which failed.  I then chose the change password option which brought up a window which said Password Recovery with my Blackberry e-mail address, and the option buttons of  OK and Cancel.  I clicked OK, but that window remains open, frozen, and unresponsive.  I can escape it, which I did, and found the e-mail message which allowed me to reset my password, but when I returned to blackberry applications, that window is still open and unresponsive.  I turned my Blackberry off and back on, but no success.  What can I do to correct this?

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Re: Blackberry ID Login locked in Password Revovery
SoccerRef
Contributor

Instead of turning your BB off then on again (which really doesn't turn it off) try rebooting by simultaneously pressing the Alt-Right Shift-Del button. This should resolve your frozen screen/app.

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Re: Blackberry ID Login locked in Password Revovery
SoccerRef
Contributor

Instead of turning your BB off then on again (which really doesn't turn it off) try rebooting by simultaneously pressing the Alt-Right Shift-Del button. This should resolve your frozen screen/app.

0 Likes