Blackberry Pearl MMS Issues

Since I purchased the Blackberry Pearl I have always been able to send my daughers, one with Nextel the other with ATT MMS messages.  This includes sending photos via MMS.


Now they only see my name and title of email but no picture or even if I send MMS text the text area is blank.


I brought phone into Verizon and they reloaded it?? This kept my contacts but everything was reloaded.


Now I can't even see the attachments my daughters send me.  I get the text message but not the attachment - it says "Text attachment missing or invalid".  Or I just get a small x that cannot be opened.


Also second problem, is it normal to have the phone "clock" for 2 to 3 minutes every time I remove and replace the battery?


thank you!


Labels (1)
Re: Blackberry Pearl MMS Issues
Specialist - Level 1

I would suggest to do a battery pull. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait through the reboot . If problem is still occurring, next I would suggest to resend the service books.