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Blackberry Q10
LashundaQJRichardson
Newbie
‎01-29-2015 06:41 AM

I lost my camera icon. How do I get it back?

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Re: Blackberry Q10
47seijar
Specialist - Level 2
‎01-31-2015 05:07 PM

First thing to do is to pull the battery for a minute or so. Then reinsert the battery and restart like normal. This forces a soft reset (no information lost) and sorts out a ton of problems. Missing icons have been known to reappear after a battery pull, as long as you didn't actually delete the icon.

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Re: Blackberry Q10
vzw_customer_support
Customer Service Rep
‎01-31-2015 06:46 AM

Oh no. I understand this is an important function on devices LashundaQJRichardson. We will help with this issue. Which Blackberry device do you have? Did you download a 3rd party picture application? Have you recently updated your phone?


Kinquana_VZW
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Re: Blackberry Q10
47seijar
Specialist - Level 2
‎01-31-2015 05:07 PM

First thing to do is to pull the battery for a minute or so. Then reinsert the battery and restart like normal. This forces a soft reset (no information lost) and sorts out a ton of problems. Missing icons have been known to reappear after a battery pull, as long as you didn't actually delete the icon.

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Re: Blackberry Q10
nicholasbranson
Specialist - Level 1
‎02-01-2015 05:40 AM

See, this is why I read people commenting that the verizon reps are robots. I don't think you guys are, but when you ask what kind of phone they have when the model of their phone is the title of the question, saying you are a robot is giving the benefit of the doubt.