Blackberry Storm 2 : City ID

i was wondering if anyone was experiencing the problem that has occured with my storm 2. After every call i make the City *ID pops up saying it is not working and to please reset my phone and try again....i have resert my phone at least 10 times and it still isnt working. I then go to the menu and click on the City ID icon and the same page pops up....it does not let me delete or be able to do anything with the program......Now my mom purchased the Samsung Rouge and her city id worked the first time she used it...i dont know what im doing wrong....HELP!!

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