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Blackberry Storm 9530:
DaveATW
Member

I recently tried resetting my phone by taking out the battery and replacing it. Now the phone keeps cycling from a black screen to a white screen and has the error message: JVM :smileytongue:Fault.  Any suggestions?

 

Thanks,

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Re: Blackberry Storm 9530:
LCromwell
Sr. Member

Have you tried pulling the battery again and waiting maybe 3 minutes before re installing it? Otherwise you are looking at re installing the OS. What OS were you using when this happened?

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Re: Blackberry Storm 9530:
LenaA_VZW
Verizon Employee

Thank you for the information provided. 

 

DaveATW, this issue requires to install the software back on the device. To resolve this issue on a computer running Windows®, perform a clean reload of the BlackBerry® Device Software on the BlackBerry® smartphone using the application loader tool. 

 

Click the link below for step by step instructions on how to install the software back on your BlackBerry.

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320

 

 

Thank you, 

 

 

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