Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Correct Answer!
Blackberry Storm 9530:
DaveATW
Member
‎06-01-2011 02:29 AM

I recently tried resetting my phone by taking out the battery and replacing it. Now the phone keeps cycling from a black screen to a white screen and has the error message: JVM :smileytongue:Fault.  Any suggestions?

 

Thanks,

Labels (1)
Labels
0 Likes
Reply
2 Replies
Correct Answer!
Re: Blackberry Storm 9530:
LCromwell
Sr. Member
‎06-03-2011 12:42 PM

Have you tried pulling the battery again and waiting maybe 3 minutes before re installing it? Otherwise you are looking at re installing the OS. What OS were you using when this happened?

0 Likes
Reply
Correct Answer!
Re: Blackberry Storm 9530:
LenaA_VZW
Verizon Employee
‎06-03-2011 03:01 PM

Thank you for the information provided. 

 

DaveATW, this issue requires to install the software back on the device. To resolve this issue on a computer running Windows®, perform a clean reload of the BlackBerry® Device Software on the BlackBerry® smartphone using the application loader tool. 

 

Click the link below for step by step instructions on how to install the software back on your BlackBerry.

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320

 

 

Thank you, 

 

 

0 Likes
Reply