Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
I recently tried resetting my phone by taking out the battery and replacing it. Now the phone keeps cycling from a black screen to a white screen and has the error message: JVM Fault. Any suggestions?
Thanks,
Have you tried pulling the battery again and waiting maybe 3 minutes before re installing it? Otherwise you are looking at re installing the OS. What OS were you using when this happened?
Thank you for the information provided.
DaveATW, this issue requires to install the software back on the device. To resolve this issue on a computer running Windows®, perform a clean reload of the BlackBerry® Device Software on the BlackBerry® smartphone using the application loader tool.
Click the link below for step by step instructions on how to install the software back on your BlackBerry.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320
Thank you,