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Blackberry Storm - no internet or email
LynnF2013
Newbie
‎10-27-2009 01:47 PM

For the last 24 hours, my internet has not connected and my email has not loaded.  This morning I downloaded the upgrade to my computer at home and that hung up in its installation.  I also noticed that my phone is not charging completely.  I had it connected to my computer with the USB cord all night and the battery is down 1/2 this morning.  I left it at home with the plug in charger

What's going on here?  If I get the upgrade to install on my computer will I be able to update the phone?  Will that correct my non service issues?

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Re: Blackberry Storm - no internet or email
njmobile
Newbie
‎10-27-2009 07:09 PM

http://bis.na.blackberry.com/html?brand=vzw  You should go here and resend your service books for the email, or call VZW support and ask them to.  That has helped me in the past with email and/or Internet issues.  Re: the upgrade, I didn't download the upgrade, I opened the BB desktop Mgr and hooked up my phone and was told the update was available and went from there.  I'm not sure what happens to a phone if you unplug it prior to the upgrade being completed, if that's what happened.  You may want to start over this evening with the upgrade.  If the phone works, just no email or internet, try to get the service books sent via the above web address or VZW support.

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Re: Blackberry Storm - no internet or email
njmobile
Newbie
‎10-27-2009 07:11 PM

PS, to resend the service books you now have to click on the help key on the left hand side of the screen after you log in.

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Re: Blackberry Storm - no internet or email
LCromwell
Specialist - Level 1
‎10-27-2009 07:58 PM

I have tried every combination to log in and it says it will email me my password,  but it never does.

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Re: Blackberry Storm - no internet or email
njmobile
Newbie
‎10-27-2009 08:24 PM

Try calling VZW *611 send and ask them to send the service books.  I think it can be done from the phone too, but, you have to be able to log in and it seems you can't get the password.

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Re: Blackberry Storm - no internet or email
LCromwell
Specialist - Level 1
‎10-27-2009 08:41 PM

Ok I did that and I have them now. Thanks.

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Re: Blackberry Storm - no internet or email
njmobile
Newbie
‎10-27-2009 09:17 PM

OK, the 10,000 dollar question.  Do you now have internet and email?

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Re: Blackberry Storm - no internet or email
Michele-VzW
Contributor - Level 2
‎10-28-2009 12:44 PM
LCromwell wrote:

Ok I did that and I have them now. Thanks.

 

LCromwell do you have internet now?  The public is awaiting your answer :smileyhappy:  We'd love to hear this is a asolved issue!!

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Re: Blackberry Storm - no internet or email
LynnF2013
Newbie
‎10-28-2009 02:09 PM

I got the phone to upgrade. That seemed to solve my lack of internet connection and email.  However, when I tried to open Pandora (which was working just fine before) I had to reinstall it (as well as everything else).  Now it won't work.  I get a error message that module handle 3075 not found.  I tried to download it again. No success.  Any thoughts on how to fix this?

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Re: Blackberry Storm - no internet or email
Michele-VzW
Contributor - Level 2
‎10-28-2009 02:20 PM

From previous posts Pandora knows there are issues, their current version is not compatible, they are working on an updated version.  Unfortunately there isn't anything that can be done until they fix for this version...

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