Have a phone you love? Get up to $500 when you switch and bring your phone.
Up to $500 via Verizon e-gift card (sent w/in 8 wks). Port-in & activation of 4G LTE/5G phone on select Unlimited plans req’d. Line must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req's are no longer met. See vzw.com/bring-your-own-device for details.
I know you said everything is set correctly, but will you check one more thing? Do you have a custom sound profile set? If so, go to Sound Profiles, open your profile, go to phone sounds and check that ringer volume is not set to mute. This is the third item on the list, not the top setting.