Blackberry Tour 9630 won't connect

[Riddim]

I'm having a problem with my Blackberry Tour 9630.

When I try to dial a number, it says "cannot connect - call in progress."

I depowered the unit twice, and even reinstalled it from backup data on my PC. The same error message recurs. I checked the Blackberry site, which sent me a user's guide that does not explain how to solve the problem.

This problem started after my GPS failed to find a local venue and gave me an error message requesting it be shut down.  I did so, but now the phone doesn't work.

Any ideas? I'd rather not shoot it.

Thanks,

R

[StreetDocRN]

Hi,

Try pulling the battery out for a moment and then see if it works.

Doc

[leshamomof3]

I am having a similar problem. The past 24 hours my fully charged tour powered down. I have not been able to connect to the browser for three or four days, this includes opening attachments.

Wish I could figure it out.

Allesha