Blackberry Tour Track Ball

[jeb081998]

I've had the Blackberry Tour for a few months now & the track ball seems to be getting worse.  I can scroll up & down no problem, but the problem is when scrolling from left to right & vice versa.  Is there anyway I can fix this problem or would the Verizon tech support be able to handle this?

[Zehan]

It's a known issue with that model, though it only affects some of them. You'll need to have a tech swap it out for you.

[dizzydr]

Good luck with getting them to swap it out.  I took mine in for the same problem, which it does about 50-75% of the time.  VERY ANNOYING!  Of course it did not act up then.  I was told down load the 5.0 software.  Guess What?  No difference! So now I get to call again!

[Hawkka4]

I agree.  I have had two Tours.  The same problem with both.  You have to offer to pay the $175 termination  fee to switch to ATT to get any action.

[Michele-VzW]

Try this first, if this doesn't help call Customer service and they should be aware of the issue with the track ball and can confirm if you have gotten one of the effected devices.

Adjust the sensitivity by navigating to: Options > Screen/Keyboard > Trackball.   Please change the Horizontal and Vertical Sensitivity. The default value is 70, increasing the sensitivity number will make the trackball more sensitive to movement while decreasing the number will make the trackball less sensitive to movement.

[XtremeBerry]

In this post their are two different issues going on one is the physical trackball being defective (literally wont roll) and one where it seems that no matter how much you roll the arrow wont go left or right.  The latter is a software glitch in the original 4.7.40 software. the first prob (which is why i have had three) is the actual trackball not rolling. Mine feels like it is hung on something and will not roll at all till I push down on the trackball and roll at the same time. I have had two 'green dot" Tours and I still have this issue from time to time.

[Hawkka4]

Thanks, what is a green dot?  I have had signal strength issues and lack of network service since upgrading from a Pearl.  you too?

[XtremeBerry]

Green dot comes from VZ replacement devices having green dot stickers on the boxes that are replacements for trackball issues.

Do *228 option 2 I had to when I got mine because of Alltell and VZ tower changes. It helped mine dramatically.

[Michele-VzW]

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Hawkka4 wrote:

Thanks, what is a green dot?  I have had signal strength issues and lack of network service since upgrading from a Pearl.  you too?

---

Can I ask where you heard that term "green dot"?  Are you a former or are you currently on the Alltel system?

[Hawkka4]

I saw the term in a message thread.  I am not a former AllTel customer.  I had ATT a long time ago.  I have had a great customer experience with Verizon (except for the Palm TREO a long time ago)  and the lack of network service on my current TOUR.  I spent another hour on the phone with support yesterday. 

[Michele-VzW]

I just emailed you....

[Hawkka4]

Thanks Michele, I actually had already reduced the sensativity to 60.  The loose battery cover was rigged with a piece of rubber tape at the local store.  My biggest problem with this unit is the lack of network coverage.  My signal stregnth has dramatically reduced since upgrading from a Pearl.  It is also obvious when traveling to other areas and other Verizon devices around me have coverage and I have little or none.  I have changed the netork settings from "Global" to 1EV.  No one claims this as a "known issue" yet with the Tour.

[XtremeBerry]

Have you done a *228 option 2? Give it a whirl.

[marwil]

I had a similar problem with mine going down. I just pushed down hard and was forceful with it and it cleared up. Try it an see if that helps. Good luck

[woyala]

Just call the warranty department and they will ship you a phone w/o a hassle.  They just gotta go through regular procedures to make sure the phone is not wet or physically damaged.  The issue has to do with the first batch of Tours and the trackball getting dirty too fast.

[Hawkka4]

I have had the same problem with 2 Tours and yesterday customer service rep with whom I was speaking acted clueless and denied it as a known issue.  How is your coverage?  My signal strength declined dramatically in all areas traveled in USA since switching from a Pearl.

[woyala]

Call them up and request a exchange.  The trackball should work perfect on standard sensitivity and not having to increase it to have it fix.  When you call customer service tell them your trackball ins't working as it should and have them transfer you to the warranty department.

[XtremeBerry]

I just received another green dot so we will see how that goes.

[sellson]

I just started experiencing this same problem yesterday after I upgraded my phone OS v4.7.1.61.

All of a sudden I couldn't get the trackball to register upwards. No problems going left, right or down only up.

I removed the battery for about 30 seconds and let the phone reset itself.

once I turned it back on the problem went away.

worth a try, before calling Tech Support

[halbeart]

you may need to have it serviced. call customer support from a landline phone at 1-800-922-0204. also make sure that you have the most recent BlackBerry® OS because Research In Motion released updates for the Trackball firmware.

[RW-BB-USER]

I've been reading up on the forums about the Tour Trackball issues and just wanted to share that my Trackball isn't working well even after applying all the fixes.

Last weekend I upgraded the OS through the Desktop Manager (About now says I'm on v4.7.1.61 (Platform 4.1.0.83).  For the next 48 hours it was like night and day - the Trackball worked extremely well.  Then it went down-hill again.

Up-down is fine.  Left-right is painful.

I have powered down and pulled the battery for a minute - same lousy trackball.

I've done the *228 option 2 (not sure how that would solve an issue with a trackball) - same lousy trackball.

This is not a sensitivity issue - as for the first month or so that I had the Blackberry it was great.  For about 48 hours after I did the upgrade it was great.

Now it's just lousy again - to scroll over one icon might take 5-10 swipes.

Sometimes, being very very gentle works - but not always.

I'm about to give up - Love the Blackberry - Can't stand the trackball.  Never had issues like this on the Curve.