I've had the Blackberry Tour for a few months now & the track ball seems to be getting worse. I can scroll up & down no problem, but the problem is when scrolling from left to right & vice versa. Is there anyway I can fix this problem or would the Verizon tech support be able to handle this?
Good luck with getting them to swap it out. I took mine in for the same problem, which it does about 50-75% of the time. VERY ANNOYING! Of course it did not act up then. I was told down load the 5.0 software. Guess What? No difference! So now I get to call again!
Just call the warranty department and they will ship you a phone w/o a hassle. They just gotta go through regular procedures to make sure the phone is not wet or physically damaged. The issue has to do with the first batch of Tours and the trackball getting dirty too fast.
I have had the same problem with 2 Tours and yesterday customer service rep with whom I was speaking acted clueless and denied it as a known issue. How is your coverage? My signal strength declined dramatically in all areas traveled in USA since switching from a Pearl.
Try this first, if this doesn't help call Customer service and they should be aware of the issue with the track ball and can confirm if you have gotten one of the effected devices.
Adjust the sensitivity by navigating to: Options > Screen/Keyboard > Trackball. Please change the Horizontal and Vertical Sensitivity. The default value is 70, increasing the sensitivity number will make the trackball more sensitive to movement while decreasing the number will make the trackball less sensitive to movement.
In this post their are two different issues going on one is the physical trackball being defective (literally wont roll) and one where it seems that no matter how much you roll the arrow wont go left or right. The latter is a software glitch in the original 4.7.40 software. the first prob (which is why i have had three) is the actual trackball not rolling. Mine feels like it is hung on something and will not roll at all till I push down on the trackball and roll at the same time. I have had two 'green dot" Tours and I still have this issue from time to time.
Thanks Michele, I actually had already reduced the sensativity to 60. The loose battery cover was rigged with a piece of rubber tape at the local store. My biggest problem with this unit is the lack of network coverage. My signal stregnth has dramatically reduced since upgrading from a Pearl. It is also obvious when traveling to other areas and other Verizon devices around me have coverage and I have little or none. I have changed the netork settings from "Global" to 1EV. No one claims this as a "known issue" yet with the Tour.