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Blackberry Tour turning off over and over

My blackberry tour starting rebooting itself over and over on Sunday.  Since then I have had the phone replaced and it is still rebooting itself.  When it comes back on the battery is drained.  What can I do?



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Re: Blackberry Tour turning off over and over

Step 1 – Complete a soft reset. Instructions below:

-Pull the battery out of the device (pulling the battery while the device is on or off does not matter)

-Leave it out for 2 ½ minutes.

-Place the battery back in


Step 2 –Try to load a backup file. (Blackberry desktop manager is needed).




Step 3 – Complete a clean install.





Step 4 – If steps 2 or 3 could not be completed, or did not work, a hard reset would be recommended.