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Blackberry Tour turning off over and over
purplemaine
Newbie

My blackberry tour starting rebooting itself over and over on Sunday.  Since then I have had the phone replaced and it is still rebooting itself.  When it comes back on the battery is drained.  What can I do?

 

Thanks

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Re: Blackberry Tour turning off over and over
August03
Contributor

Step 1 – Complete a soft reset. Instructions below:

-Pull the battery out of the device (pulling the battery while the device is on or off does not matter)

-Leave it out for 2 ½ minutes.

-Place the battery back in

 

Step 2 –Try to load a backup file. (Blackberry desktop manager is needed).

 

Instruction

http://support.vzw.com/clc/devices/knowledge_base.html?id=13983

 

Step 3 – Complete a clean install.

 

Instruction

http://support.vzw.com/clc/devices/knowledge_base.html?id=21452

 

 

Step 4 – If steps 2 or 3 could not be completed, or did not work, a hard reset would be recommended.

 

Instruction

http://support.vzw.com/clc/devices/knowledge_base.html?id=24661

 

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