Blackberry bold 9650 frozen

[millerm19]

I was just looking at my phone and i went to create a message and my screen was very dim and my phone was running very slow i tried shutting it off and back on and it never fully shut down. I just bought this phone June 3rd. Has anyone else had this problem? And what should i do?

Thanks!

[LCromwell]

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millerm19 wrote:

I was just looking at my phone and i went to create a message and my screen was very dim and my phone was running very slow i tried shutting it off and back on and it never fully shut down. I just bought this phone June 3rd. Has anyone else had this problem? And what should i do?

Thanks!

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 Sounds like you have to clear your phones memory if it slowed down.

[dmarcus48]

Best thing to do when something like this happens is to pull the battery out and reboot it.  This phone is more like a pc then a phone.  There's a free app called quickpull, you can use it to schedule a reboot everyday.  I do mine around 5am, it simulates a battery pull and clears out the memory.