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Blackberry storm 9530 Activation Problems

I have a verizon Blackberry storm 9530, I live in the Philippines, my Network Provider is SMART, they have almost one week trying to activate the unit, but when they activated it, you can see in the right uper porcion of the screen the letters EDGE or GPRS, but when you Browse, the letters go back to edge or gprs (small letters) means very low signal.

the pin number of my BB is {edited for privacy}

Status: Not activated

Please help, what can I do?

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