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Blackberry storm replacement
kma476
Newbie
‎11-21-2009 12:16 AM

I am a somewhat new Verizon customer,  switched from Sprint the end of April.  I have a BB storm and have had no end of trouble with it.  The first device, the touchscreen did not work properly.  The first and second replacement phones have had one-way audio problems, where I can hear the person on the other end perfectly, but they either don't hear me or I sound like I am about a mile away from the phone.  I am getting fed up with this device and asked the customer service rep I spoke with if I could get a different phone as a replacement this time to which I was told no.  I was wondering how many replacements I have to go through before I can get a different model phone.  Anyone know??

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nmchileman
Master - Level 3
‎11-21-2009 12:27 AM
To be eligible for the Multi-Exchange program you have to go through at least 2 warranty exchanges within 90 days. Exchanges must be due to defect and not damage. On the third replacement you would get a NEW phone and not a certified like-new device. Currently it looks like a new Storm 1 would be the first option and then a Storm 2. They would only give you a Storm 2 if there's no Storm 1's in stock or unless you really, really sweet talked them. Either way, you get your upgrade date extended out 20 months from when you do it, as if it were a normal upgrade.
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JSteelman1
Newbie
In response to nmchileman
‎11-23-2009 04:04 PM

If this info is correct,  I need to get a VZW cs rep to look at my account, I'm on my 3rd BB Storm since July 7th, and they talked to me like I was speaking a foreign language when I even hinted at possibly moving to an alternate device after having so many issues with BB Storm 1's.  If you're a VZW cs rep, please email me at [edit] if you can assist with this issue.  My 3rd storm is already acting up, running very hot at times and randomly rebooting.  I called Asurion due to the heat issue and they could do nothing for me, and I really rather not have another refurb.  Thanks in advance for any info, and if not, thanks anyway.  I LOVE the storm and verizon as my provider, just want a device that works properly.

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LCromwell
Specialist - Level 1
In response to JSteelman1
‎11-24-2009 05:38 PM
JSteelman1 wrote:

If this info is correct,  I need to get a VZW cs rep to look at my account, I'm on my 3rd BB Storm since July 7th, and they talked to me like I was speaking a foreign language when I even hinted at possibly moving to an alternate device after having so many issues with BB Storm 1's.  If you're a VZW cs rep, please email me at [edit] if you can assist with this issue.  My 3rd storm is already acting up, running very hot at times and randomly rebooting.  I called Asurion due to the heat issue and they could do nothing for me, and I really rather not have another refurb.  Thanks in advance for any info, and if not, thanks anyway.  I LOVE the storm and verizon as my provider, just want a device that works properly.

Did you? If not call 800-922-0204 and follow prompts until you get to tech support and ask for BB tech. They can authorize a replacement phone. You must call from a different phone than the one you are calling about.

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