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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***

I have written to Dan Mead, with cc's to the Executive Office, ad nauseum. However, VW's position is to refuse to talk with me on the phone; and refuse to respond to my letters.


1. I returned the first original defective cell in person, and received a $12 credit.

2. I received cell #2, and cell #3, both defective, as well.

3. I returned cell #2, and cell #3, also in person, this time to Frank, the Manager at a VW store, no credits were received.

4. AND NOW.....I am being charged $500 + $500 = $1,000 for not returning cell #2, and cell #3!

5. And, the 4th cell is also defective in coverage, service, data.

6. VW refuses to speak with me on the phone.

7. VW refuses to write back.

8.  H E L P!  Is there anybody out there? Just nod if you can here me! Can you hear me now?

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