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Blackerry Bold Dropped Calls
rls
Member

Anyone have a fix for the Bold dropping calls???

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Re: Blackberry Bold Dropped Calls
StreetDocRN
Leader
Leader

Hi, all,

I dug up this old post that described problems with dropped calls and other signal issues with the radio file in the Bold OS software, version 5.0.0.732 and .699.  The latest official Verizon release for the Bold, 5.0.0.975 seems to have resolved those issues as well as a few other problems related to PTT.  I highly recommend Bold users to update to the latest OS release and you will find your device will run a lot smoother and you will also find that your battery seems to last a little bit longer too.  I thought I would pass this along.  You can download the Verizon file from Verizon's software download page at http://vzw.smithmicro.com/blackberry/  Good luck,

Thanks,

Doc

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Re: Blackerry Bold Dropped Calls
StreetDocRN
Leader
Leader

Hey,

I have been reading that the radio signal was improved in the last update for the Bold 9650.  If you have not updated your device, you can do so by going to Verizon's download page at http://vzw.smithmicro.com/blackberry/

Hope this helps,

Doc

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Re: Blackberry Bold Dropped Calls
Kimberly_Nicole

Hi.  I am sorry you have been having issues with your dropped calls and I will be happy to look into this for you.    is correct!  We do have an update that I would suggest you try.   If you have already updated your device, try to dial *228 option 2 to update your roaming. 

 

If none of that helps, please give me your zip code so I can check your area.

 

 

Waiting on your reply :smileyhappy:

 

 

Thanks!

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Re: Blackberry Bold Dropped Calls
mylevel2
Member

I have been having the same issues-calls constantly dropping.  This did not happen with my BB Curve.  I have gotten a replacement BB Bold and still no improvement.  

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Re: Blackberry Bold Dropped Calls
max946
Member

This is my 3rd 9650 from Verizon and still have the dropped calls. I am running .732, also updated via *228 several times.  can drive along 495 and drop calls 6 times in a 20 mile ride. I also have the storm 2 and along the same route never have a dropped call. There has to be a fix for this? 

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Re: Blackberry Bold Dropped Calls
StreetDocRN
Leader
Leader

Hi, all,

I dug up this old post that described problems with dropped calls and other signal issues with the radio file in the Bold OS software, version 5.0.0.732 and .699.  The latest official Verizon release for the Bold, 5.0.0.975 seems to have resolved those issues as well as a few other problems related to PTT.  I highly recommend Bold users to update to the latest OS release and you will find your device will run a lot smoother and you will also find that your battery seems to last a little bit longer too.  I thought I would pass this along.  You can download the Verizon file from Verizon's software download page at http://vzw.smithmicro.com/blackberry/  Good luck,

Thanks,

Doc

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Re: Blackberry Bold Dropped Calls
VAndring
Member

I am on my 5th Bold replacement through Verizon.  Despite that the last two came updated with .975, and despite that I have also updated the roaming, the dropped calls persist.  It's unacceptable.

 

I wonder how many phones verizon is willing to give, and how big of a chunk of my life they would have taken in that process. Clearly this is a known issue and it is NOT resolved by the latest update.  Shame on Verizon for this. Either they know and ignore the problem, or they do not inform their representatives.  

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Re: Blackberry Bold Dropped Calls
ziska
Member

Had a Curve before and NEVER dropped a call.

On my second Bold now. Did everything that has been suggested by Verizon tech support.....

I CAN NOT USE my phone for phone calls!!!!!

I can txt and receive emails but cannot talk on the phone because no matter where I am

I keep DROPPING CALLS over and over and over again.

This phone is absolutely useless and all I have is a very expensive txt device.

Apparently Verizon DOES NOT CARE!

The Internet is FULL of complains and everybody seems to have the same exact problem with

that device.

Maybe getting the Media involved, cancelling the contract or involving an attorney will get

this problem solved.

It is rediciulous, annoying and a SHAME that Verizon does NOT DO A THING.

Been with Verizon OVER 10 years now and they can't  HELP?

thanks Verizon ............guess I will have to find my own way to get that problem solved!

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Re: Blackberry Bold Dropped Calls
genghis
Member

I am having the same problem with the bold.  I am on my third device.  Originally on a 5.x code base and the last two on a 6.x code base and getting massive dropped calls.  I have tried fiddling with the settings, removing the SIM card and a variety of other possible fixes to debug the problem but no luck.  Since I used my upgrade in November, I don't have a lot of options unless Verizion decides to be kind and let me get a different phone or fix the dropped call problem.  Unlike previous callers, I don't think it is a signal strength issue as the phone shows 4 bars of strength and then suddenly drops to zero bars and drops my calls.  Seconds later it will be back at 4 bars of strength.  All of this while I am stationary in my office.  it is very frustrating.  I have been a customer of Verizon for many years and never had a problem like this.

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Re: Blackerry Bold Dropped Calls
LCromwell
Sr. Member
Just a thought have you dialed *228 and done both option 1&2 ?
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