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Bold 9650 is the WORST phone I have ever had!!! :-(
OEMMaster
Newbie
โ€Ž08-31-2011 04:45 PM

OK... I "upgraded" my phone to the Bold 9650 when it just came out earlier this year, wanting the latest and greatest. I have been an extremely loyal BlackBerry user for more than a decade. In fact, one BlackBerry I had a while back went a year-and-a-half without crashing, freezing, nor giving me any trouble whatsoever. Now, unfortunately, with my bold 9650, I'm lucky of I can go an HOUR-and-a-half without some sort of freeze or crash, and often the only way to get back on track is to pull the battery and restart. Several. Times. Each. Day. And I get REALLY tired of seeing the spinning icon showing me that BlackBery is doing something on its own, but I cannot do a thing with it. Can't move the thumbwheel. Can't enter any text. Can't even shut the phone off!!!

Am I alone, or are others out there experiencing the same problems? I'm about to abandon the Bold 9650 and get something else. What is a good replacedment for it?

Thank you.

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SuzyQ
Community Leader
Community Leader
โ€Ž09-01-2011 04:53 PM

So sorry to hear your Bold is giving you fits :smileysad: I absolutely love mine and it has been problem free.

Let me ask you a few questions and see if we can get it functioning for you... What OS are you using on the Bold? 5.0.0.975 was an extremely stable release, so I would recommend that. I am using 6.0.0.524 and it seems to be working well for me too.

Make sure the device is set to use 1XEV data network, NOT Global or GSM.

What apps are you using? It could be a conflict with one of them, and finding that could mean resetting the BB (master reset) and adding them back one at a time, using it for a few days, then adding another till you find the culprit. It does sound like a rogue app could be causing the problems, IMHO.

Then again, there may just be something wrong with your device. You are still within the 1 year warranty period. If you've had BB's for years, then I assume you know the ins and outs of keeping one at peak performance. (I am new to BB and the Bold is my first one, and I am learning). I do like my Bold.

There is a NEW Bold (9930) with a touchscreen, 5 MP camera, and other goodies. Keyboard is a bit larger, touchscreen is AWESOME, and it runs on OS 7 I believe.

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EdW_VZW
Verizon Employee
โ€Ž09-06-2011 05:02 PM
OEMMaster wrote:

OK... I "upgraded" my phone to the Bold 9650 when it just came out earlier this year, wanting the latest and greatest. I have been an extremely loyal BlackBerry user for more than a decade. In fact, one BlackBerry I had a while back went a year-and-a-half without crashing, freezing, nor giving me any trouble whatsoever. Now, unfortunately, with my bold 9650, I'm lucky of I can go an HOUR-and-a-half without some sort of freeze or crash, and often the only way to get back on track is to pull the battery and restart. Several. Times. Each. Day. And I get REALLY tired of seeing the spinning icon showing me that BlackBery is doing something on its own, but I cannot do a thing with it. Can't move the thumbwheel. Can't enter any text. Can't even shut the phone off!!!

Am I alone, or are others out there experiencing the same problems? I'm about to abandon the Bold 9650 and get something else. What is a good replacedment for it?

Thank you.

Thanks to SuzyQ for your input. Hi OEMMaster, How much memory is on your device? It could be low memory causing your device to freeze. Please try cleaning the memory to free up some space and resources. If your memory cleaning feature is not turned, please use the steps below to enable this feature with helping to avoid low memory.  I'm providing steps below for turning this feature along with a link to our website to the user manual and simulator supporting your device. If you have tried these suggestion and still have the issues, I could look into an option of offering you a certified like new replacement if you are under warranty. Please send me a private message with your information to be assisted further. I hope this helps.

 

To turn on the memory cleaning feature:

 

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Memory Cleaning.

3. Select the Enable check box.

4. Press the key > Save.

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