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Can"t play media on World 8830

Hi my husband has had his BB 8830 for about 4 months. He has always had no issues playing youtube videos. Yesterday all of a sudden it was say unable to play in this format on any video he tried to watch. I did a battery pull, it's already at a 4.5 upgrade and said there were none available, and cleared all cache, cookie, etc.

Any thoughts of this sudden problem?



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