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Can't get into voice mail/password issues...
DMichelle
Member

Please help...My son's voice mail is totally full, and he doesn't remember the four-number pass code to retrieve and/or empty the contents.

He is out somewhere now, it's 1 am Dallas (CST) and he's not answering his phone, and I can't leave a message because his VOICE MAIL IS FULL, and his mother is worried sick.

He has a bad habit of not checking in with us regularly, but this is getting annoying...

Any way I can call his number and empty his voice mail for him, before I strangle him the next time I see him??

Concerned and frustrated dad...

Thank you for any help (with the phone) you can offer.

have a great day..

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Re: Can't get into voice mail/password issues...
StreetDocRN
Leader
Leader

Hi,

To reset voice mail passwords, do the following:

To reset your Voice Mail password online:

Note This method requires logging into My Verizon. To establish a profile, refer to Register for My Verizon.

  1. Navigate to the Verizon Wireless website, enter the 10-digit mobile number and password then click Sign In.
     
  2. Navigate My Verizon > Reset Voice Mail Password (under My Device).
     
  3. Enter the new password, re-enter the new password then click Submit.
    If needed, ensure the appropriate mobile number is selected.
    Passwords must be between 4 - 7 digits.

    

Top

To reset the Voice Mail password from the wireless handset:

  1. Press *611 then press SEND (airtime is free). 
  2. Listen to the instructions and when prompted, press 3, 2, 4, 3 then press 3 to reset the password. 
  3. Enter the requested information for security verification. 
  4. Press 2 to reset the password.

OR 

  1. Call (800) 922-0204 (toll free) from any phone to reach the easy-to-use automated customer service menu. 
  2. Listen to the instructions and when prompted, press 3, 2, 4, 3 then press 3 to reset the password. 
  3. Enter the requested information for security verification. 
  4. Press 2 to reset the password.

Hope this helps,

Doc

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Re: Can't get into voice mail/password issues...
resm2007
Member

I hope this suggestion works, as Verizon locked me out of my voice mail as I had temporarily forgotten my password.

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Re: Can't get into voice mail/password issues...
kh-taylarie
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Can't get into voice mail/password issues...
vzw_customer_support
Customer Support

We know how important it is to have access to your voicemail box & want to help. You can reset your Voicemail password online at My Verizon using the steps here: http://spr.ly/6603yRgvf

 

 

KiaH_VZW

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