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Can't remember new password
rocketrichard
Member

I'm locked out of my new Blackberry because I can't remember the password I chose.  (Dumb - yes, I know.)  Is there somewhere to retrieve it online in My Verizon?  Or do I call support somewhere?

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Re: Can't remember new password
StreetDocRN
Leader
Leader

rocketrichard wrote:

I'm locked out of my new Blackberry because I can't remember the password I chose.  (Dumb - yes, I know.)  Is there somewhere to retrieve it online in My Verizon?  Or do I call support somewhere?


Hi,

No, your password is not stored anywhere on My Verizon, or anywhere else.  The only thing you can do is to wipe your handheld device and reload your software.  It's a pain but that is the only thing you can do for a lost password.

Doc

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