Cannot receive landline calls??

I have had a trouble ticket open now since the 13th and they still haven't even looked at it!!


I'm not happy at all about this.  They originally told me that I'd have a solution by yesterday (20th) or today (21st). 



Any clues why this would happen?  Had this same phone and number for almost a year, problem started about three weeks ago.  I can make calls just fine, I can receive calls from cell phones with no issues.  I cannot receive any calls from landlines.


The error the caller gets is, "you have reached a non-working number, 14 switch 74-51"




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